Email Basics 'Netiquette' (October 2011)

This guide, as requested by members, contains some basic information about email etiquette (known as 'netiquette'), especially in relation to writing, sending and handling business emails.

An Introduction to Spreadsheet Basics (July 2011)

Creating a Simple Spreadsheet” and shows you how to create a simple formula and how the “freeze panes” tool will make your life so much easier.

Email Basics - "How to" (part 2) May 2011

Following on from Part 1, this guide shows you some extra features that you can use to make your email look a bit more professional. They are:
• Including an email signature;
• Attaching handwritten or signed documents
• Checking for spelling errors.

Email Basics - "How to" (part 1) March 2011

This guide is the first of the "Email Basics - How to" mini-series of guides. It shows you (using screenshots taken from Microsoft® Office Outlook 2007) how to create and handle emails. It also includes handy tips, features and shortcuts.

An Introduction to Creating a Simple Spreadsheet (January 2011)

This guide is aimed at those small business owners who need help with setting up a spreadsheet. It shows you, using screen shots and a simple step-by-step approach, how to set up a simple spreadsheet.

An introduction to VoIP Telephones 

Includes: what is VoIP technology, how to set it up and any drawbacks you should be aware of.

An introduction to cyber crime (October 2010)

Heard of cyber crime but not sure what it means? This guide introduces you to cyber crime by explaining: (1) what “cyber crime” is; (2) how it can affect your business and (3) what you can do to help protect your business from cyber crime and includes a list of useful websites and a list of definitions.