Handling business administration
Satisfied customers mean word of mouth referrals and possible repeat business. Use this guide to develop a successful customer service system for you and your staff.
Download PDF (1.73MB)
Learn how to create a basic spreadsheet formula that you can put to work in different ways.
Download PDF (1.86MB)
A spreadsheet can be used for everything from accounting to project plans. Follow this simple step-by-step approach to setting up a simple spreadsheet.
Download PDF (641KB)
Learn about VoIP technology, how to set it up and any drawbacks you should be aware of.
Download PDF (2.17MB)
Every business that uses the Web needs to understand how to use it safely. Use this guide for setting rules that everyone in your team can follow.
Download PDF (1.10MB)
If you’re managing your business finances on an Excel spreadsheet, there’s a good chance you’re spending far too much time on your accounts. While this type of system may be familiar and ‘easy’, it requires more manual data entry and repetitive administration than a purpose-built, integrated accounting app.
Download pdf (230KB)
Business emails are official business documents. Learn how to add an email signature, attach signed documents and check for errors.
Download PDF (1.92MB)
It is not always clear whether a worker is an employee or a contractor. This Guide is designed to assist small, medium and large sized businesses operating in the residential building and construction sector to understand if your worker is an employee or an independent contractor.
Download the guide (pdf, 1.06MB)
The Government has introduced regulations requiring businesses in the building and construction industry to report annually the details of payments made to contractors. This guide explains who needs to report, what payments need to be reported and how to report.
Download pdf (2MB)