Skip to main content

Disruption to service providers operating requirements - WA

March 25, 2020

COVID-19 has caused disruption across all industries, including to service providers that your business may need to engage with. This disruption may extend to include necessary applications, approvals, clearances, advice and emergencies; as staff within these providers are possibly minimised and/or working remotely, along with having protections for attending personnel, if required.

Please exercise patience should you require dealings with these service providers, as staff may be working remotely, possibly limiting the ability to transfer calls or call up specific information if needed.

This information sheet provides an overview of some of the service providers that you may deal with and their current operating requirements and contact information.

Note: It is important to note that this information is correct as of 25 March 2020 and is likely to change over time based on any further Government announcements.

Alinta Energy

Operating hours have changed, now Monday to Friday only, 9am to 7pm (AEST) and call volumes are higher than normal.

Alinta Energy have requested that the call centre is used only for urgent enquiries related to faults, emergencies and urgent billing enquiries. All other enquires are requested through MyAccount, enquiry form or email. New connection requests should be emailed through to

Further information is found here:

Building and Energy (B&E) / Department of Mines, Industry, Regulation and Safety (DMIRS)

B&E / DMIRS advise that for the main building at 303 Sevenoaks Street, Cannington, reception has moved to ground level. Staff are ‘triaging’ physical attendance needs for access into the building and to the main counter at Level 1; otherwise all non-urgent face-to-face meetings should be reconsidered.

The Department request that all non-urgent correspondence occurs via either the website, email or telephone. If in doubt, please phone ahead to avoid unnecessary delays.

More information can be found at the DMIRS website:


Face-to-face identity verification may be difficult or impossible due to current restrictions on travel, movement and gatherings.

Landgate advise that conveyancers, legal practitioners and mortgagees are to take reasonable steps to verify identities and are ultimately responsible for determining what is ‘reasonable’ in these circumstances. This applies to both electronic and paper-based transactions.

Self-represented parties are still required to verify their identity at an Australia Post outlet.

Should a party to a transaction be overseas, a person authorised under Section 145 (1) of the Transfer of Land Act 1893 may be used to witness a document.

Questions should be forwarded to or 9273 7373.

Further information can be found at:

Local Governments

Many Local Governments have restricted or closed front-of-house counter operations and are requesting all correspondence via websites, email or telephone. This list of affected Local Governments and their requirements changes daily and you should reconsider the need for a face-to-face meeting.

If in doubt, please phone ahead to avoid unnecessary delays.


NBN Co advise that technicians still attending site for connections and installations and are following the Commonwealth Government’s guidelines around social distancing.

Attending personnel are now required to ‘Call on approach’ and verify any reason to suspect risk of exposure. Should a technician have any suspicion, they can request an appointment reschedule which may delay works if implemented.

Pre-installation requests are still lodged on-line at

This link also provides the Homeowner’s and Builder’s Guide.

Further information around attending technicians, as well as working from home capacity, can be found at:

Water Corporation

Water Corporation’s Operation Centre continue to accept fault reporting, 24 hours / 7 days a week, for water supply and wastewater on 13 13 75 or through the website.

Land Planning Advice (works and technical advice) is encouraged to be applied for on-line.

ePlan and flimsys are available for order through Department of Mines Industry Regulation and Safety (DMIRS) at

Water Corporation Operations Team have advised business-as-usual for on-site connections works, subject to the Commonwealth government’s guidelines around social distancing.

FAQs can be found here:

Western Power

Power emergencies, faults and outages are still to be reported on 13 13 51 immediately.

Western Power advise that technicians still attending site for connections and installations and are following the Commonwealth government’s guidelines around social distancing.

Western Power have limited site-to-site movement to essential-only status, and planned outages are only going ahead if essential.

Connection, disconnections, temporary supplies and modifications to supply are still encouraged to be applied for on-line at

Western Power’s COVID-19 response can be viewed here:

If you would like to discuss any of this information further contact HIA Building Services team on 1300 650 620 or email