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COVID-19 Update for New South Wales

February 01, 2021

COVID-19 ease of  face mask mandate

Last week the NSW Government made several announcements concerning the easing of restrictions across the state. Of most importance for the residential building industry were the changes to requirements for wearing face masks when indoors at certain premises located in Greater Sydney (including Wollongong, Central Coast and Blue Mountains).

From Friday 29 January 2021, the requirement to wear a face covering in business or retail premises that provide goods or services to the public is now optional. This means that it will not be mandatory for those visiting display homes and selection centres to wear a face mask. While wearing a face mask is no longer mandatory, members must continue to have regard to the requirements in place for COVID safety in your region.

To assist members continue to comply with all COVID-19 health and hygiene requirements HIA has developed the Making space on site: Industry guideline for display homes.

The guidelines set out all the necessary social distancing, hygiene and record keeping requirements that must be followed within display homes.

The guidelines form part of the Making Space on Site COVID-19 safety toolkit. The toolkit includes eight industry guidelines and consumer guides in five languages aimed at assisting our industry keep your staff and customers safe.

Members are to be mindful that the situation is subject to change and to remain alert. HIA will continue to update members as further information becomes available.

Recommended - Digital record keeping and electronic check-in

Some businesses and organisations are required to collect and retain details of their customers, staff and contractors entering their premises.

Electronic check-in methods (such as QR codes) are recommended. If this is not feasible paper records may be used. Any paper records must be entered into an electronic format such as a spreadsheet within 12 hours. This record can be in the form of a spreadsheet or any other form of digital entry that can track customer check-ins and protects the privacy of the customers. Download a record template.

More information on the electronic record keeping obligations for your businesses.

Contact a HIA Workplace Adviser

1300 650 620

or email

Current at: 1 February 2021
HIA ref no: NFSCOD1379