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COVID-19: member update #4

March 27, 2020

It goes without saying that this week has been extremely difficult for everyone.

I want to assure you that the Association’s staff will continue to provide information, advice and support over the coming weeks and months. 

Thank you for the feedback we have received about the first industry guideline ‘Making space on site’ for new home sites.

Taking action to protect your staff, your subcontractors and the community is essential for every business and vital if our industry is to continue to build homes and complete renovation projects. It is our highest priority – individually and collectively. 

Taking action every day is also the key to helping our industry retain the critical support of government so that we can keep working. 

As promised a second industry guideline to assist you in managing renovation projects and home repair work has been developed. 

A copy is attached and is available on HIA’s COVID-19 webpage

For members working on these building projects, I urge you to follow these principles and I hope that they will assist you to demonstrate to your customers, and to the community at large, that the housing industry is committed to the ongoing health, safety and security of everyone. 

I suggest a copy be printed and placed on your worksites and you share a copy with all of your contractors and business networks. Please feel free to make any adjustments to suit your own business operations. 

New information has been posted on HIA’s COVID-19 webpage to assist members answer the questions they have at the moment and HIA’s Workplace Advisors remain available on 1300 650 620 or

With many of our staff now working remotely, can I ask that if you do contact HIA and are waiting for a return call, that you accept phone calls from ‘private numbers’ as our remote staff may need to call using this option over the coming weeks. 

Lastly, the site safety sign we provided for members has been updated to reflect the changes in travel restrictions over the last 7 days. Once again I urge members to continue to follow the Commonwealth and State/Territory Governments’ physical distancing principles, to exercise a high level of hygiene on housing sites and to closely manage site access and security.

By doing this, we can keep it going!