This award recognises excellence in customer services by a financial institution, manufacturer, supplier, Government department (including local authorities) or professional service member that supports the residential building industry.
“Customer Service” refers to the level of service that a business provides to its customers, before, during and after their purchase and is aimed at enhancing the customer’s level of satisfaction. It includes aspects such as complaint handling, excellent communication and respect. In short, it means going that “extra mile” for your customers and surpassing your competition.
Professional service members include surveyors, building designers and architects, engineers, building inspectors, land developers, accountants and financial advisers, legal firms, advertising agencies, interior designers, estimators, computer specialists and other housing industry service providers. Applicants for this award need to be able to demonstrate application of fair-trading principles and a commitment focus within their organisation.
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Winner in this category is recognised locally and do not progress to the Australian Housing Awards.
To promote a continuous business improvement culture throughout your organisation.
To gain recognition for your organisation’s achievements and provide an opportunity for your people to be involved in showcasing your organisation’s excellent practices.
To celebrate your organisation’s success.
To differentiate your organisation and provide a competitive edge.
Projects will be judged according to:
Your Customer Service Policy
Research & Development
Customer Service Levels (provided by your business)
* When addressing each of the above criteria, please provide detailed examples, including evidence of “before” & “after” and when each of these examples occurred. Please note if a certain criteria does not apply, please explain why.
Entries are submitted into the regional awards based on the geographical location of each project:
South West Awards
6215 - 6218, 6220 - 6262, 6271, 6275, 6280 - 6289, 6398
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