This award recognises excellence in customer services by a financial institution, manufacturer, supplier, Government department (including local authorities) or professional service member that supports the residential building industry.
“Customer Service” refers to the level of service that a business provides to its customers, before, during and after their purchase and is aimed at enhancing the customer’s level of satisfaction. It includes aspects such as complaint handling, excellent communication and respect. In short, it means going that “extra mile” for your customers and surpassing your competition.
Professional service members include surveyors, building designers and architects, engineers, building inspectors, land developers, accountants and financial advisers, legal firms, advertising agencies, interior designers, estimators, computer specialists and other housing industry service providers. Applicants for this award need to be able to demonstrate application of fair-trading principles and a commitment focus within their organisation.
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Winner in this category is recognised locally and do not progress to the Australian Housing Awards.
To promote a continuous business improvement culture throughout your organisation.
To gain recognition for your organisation’s achievements and provide an opportunity for your people to be involved in showcasing your organisation’s excellent practices.
To celebrate your organisation’s success.
To differentiate your organisation and provide a competitive edge.
Projects will be judged according to:
Your Customer Service Policy
Research & Development
Customer Service Levels (provided by your business)
* When addressing each of the above criteria, please provide detailed examples, including evidence of “before” & “after” and when each of these examples occurred. Please note if a certain criteria does not apply, please explain why.
Entries are submitted into the regional awards based on the geographical location of each project:
Mid West Awards
6041-6044, 6302-6304, 6368-6369, 6383- 6386, 6401- 6428, 6460-6490, 6501- 6537, 6560-6575, 6605-6646, 6701- 6705
Celebrate the highest level of achievement for the "best of the best" in the residential building industry for award winning designs and builds from across Australia.
Highly-prized recognition within the industry for extensive business and financial management practices.
Celebrating sustainably-built homes, new products and GreenSmart Professionals. Gain recognition for your sustainability building practices.
Recognising the vital work done by those behind-the-scenes in small businesses in the building industry.
HIA host the Annual Apprentice Awards to recognise and inspire the next generation of apprentices for the construction industry.
Putting the spotlight on apprentice hosts and the important contribution they make for Australian apprentices.