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Information for home owners

HIA’s commitment to supporting the home building industry extends to helping our members’ customers too. Use this page to find a HIA professional for your next project, source quotes or get some inspiration for your next renovation or building project.

housinglocal.com.au

housinglocal.com.au

Practical solutions and advice for renovating or building new homes. More

tradebuild

Find a tradesperson

An easy search tool to help you find an HIA tradie in your area. More

Award winning homes

HIA Award Winners

View outstanding projects from home building industry award winners. More

HIA Home Shows

HIA Home Shows

See the latest innovative building products, solutions and ideas up close. More

building & renovation ideas

Building & renovation ideas

Inspiration, products and tips from HIA’s popular home renovator website. More

Products galleries

Products/Photo galleries

Go window shopping for ideas with these gorgeous interior and exterior shots. More

House of Inspiration

House of Inspiration

The latest wish-list products available from Australia’s leading manufacturers and suppliers. More

Publications

Publications

Browse online for renovation ideas and the latest approaches to green design and building. More

Information and help for consumers

HIA has a designated consumer line to help consumers with any contractual questions.

You can access the HIA consumer line on 1902 973 555, at a rate of $2.75 a minute.

We can provide information about:

  • HIA contract information
  • membership checks
  • referrals
  • complaints processing
  • and other general information.

Note: HIA cannot provide advice on legal or technical matters, defects and/or inspections or licensing.

We also have  a complaints process available to consumers, which is managed by HIA’s InfoCentre.

If you want to file a complaint against a HIA member, please send your complaint, including the details of the property concerned, your contact information, and the HIA membership number of the builder involved, to either:

Email: enquiry@hia.com.au
or
Post: HIA Complaints Department
PO Box 3573
SOUTH BRISBANE QLD 4101

Note: As a membership association, HIA cannot make an enforceable decision regarding a compliance matter, specifically in relation to an alleged breach of contract or technical issue.  In these instances, it is recommended that consumers obtain their own independent legal advice.