As a HIA GreenSmart Professional, Joe focused on saving space and having easy-access to client files, a system that also helps the company do its part for the environment.
‘Becoming paperless is where Logico Homes helps to reduce the carbon footprint,’ Joe says.
But he admits that initially implementing a paperless system proved to be a challenge.
‘The biggest fear in humans is change. People are used to feeling documents or holding something in their hands,’ he explains.
After overcoming the initial hesitations harboured by employees Joe says that the company has thrived through improved operational efficiencies.
‘From the very start of Logico Homes I developed a cloud-based system that manages both company data and client project files. Today everyone knows where everything is filed and where to quickly find [documents].’
Continuing its paperless commitment, Logico Homes has also found a way to seamlessly unite its boutique building quality with successful client service.
As client documentation is saved on the company’s internal cloud-based system, Logico Homes also ensures that clients remain privy to all information, providing them with personalised Drop Box files. This enables Logico Homes to uphold the values of a paperless company with the added benefit of including clients in the process.
In being awarded the 2018 HIA Australian Small Builder/Renovator award, judges commented that the company’s efforts have not gone unnoticed, saying it demonstrates exceptional client service. Joe says that while the company is still developing a unique culture, client service skills come down to two key values: honesty and knowledge.
‘When clients are building a home…they are making a massive commitment. You always want to provide good news, but if there is bad news tell them straight away.’