Navigating a first home purchase can have its challenges, and Philip advises that buyers should do their homework and be realistic when they set out to buy their first property.
‘For us, we spend a lot of time with first home buyers, discussing their requirements, budget and what they can really afford,’ he says. ‘Some come with spreadsheets and everything mapped out, having done their research. But more often we see that [preparedness] with second or third home buyers who have had more experience and understand the building process.’
To help first homeowners get a foot on the ladder, Hotondo offers a range of affordable solutions and packages. Buyers can adjust inclusions to fit in with budget restrictions but without compromising on quality and execution. To adapt to occupants’ changing needs, Hotondo created new home designs to include a home office space.
At the height of the pandemic, Philip’s team were understandably concerned about the future. However, it seems that shifting to meet the challenges of the new normal and the addition of this stimulus has boosted business.
‘In March, we hardly had anyone through the door. We had a few jobs that didn’t proceed because people lost their jobs or were uncertain about taking the plunge,’ he recalls. ‘But we adapted, doing lots of Zoom calls with clients, helping them make their selections remotely. Now we’re looking pretty good and are about to get really busy again.’
As the winner of the 2020 HIA ACT/Southern NSW Project Home award, and now a finalist for the 2021 HIA Australian Project Home award, Philip and his team have gone from strength to strength, despite the global pandemic. ‘Winning the award has brought us business. People can see that we produce really high-quality, award-winning homes.’
While the year ahead brings some uncertainty, Philip wants to make sure that the processes and procedures that helped during 2020 are refined and put in place, focusing on marketing and brand awareness.
Philip is confident these measures will only add to the business’ core strengths. ‘We’re fortunate, we’ve got a good team,’ he says. ‘Even though we’re a small team, everybody works hard to give our clients the best experience. We care about our customers, and we are dedicated to making sure they get their dream home.’