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Evoenergy response to COVID-19

April 30, 2020

Providing essential energy services

Evoenergy have been monitoring COVID-19 as it evolves and like many are sad to see the direct impact it is having on our local community and around the world.

Evoenergy's number one focus is always to provide a safe and reliable energy network and ensure the health and wellbeing of their people. At this time, Evoenergy recognise that they also have a role to play to do what they can to limit the potential spread of COVID-19 within our workforce and in their contact with the community.

To do this, Evoenergy have implemented interim changes in the way they work such as minimising travel between their essential service sites, separating their crew and increasing hygiene practices. They've also implemented some key changes to Evoenergy operations including:

• scaling back planned outages to critical maintenance and safety related work, and postponing non-essential work
• conducting additional network checks and monitoring for hospitals, medical centres and Emergency Service Agency sites and ensuring any maintenance or repairs receive priority service
• not disconnecting residential or small business customers without their agreement until 31 July 2020
• waiving electricity disconnection and reconnection fees for small businesses that have temporarily ceased operation, and
• increasing support for customers who require life support equipment and are impacted by essential planned works

Evoenergy will also continue to provide support where they can for customer-initiated works such as meter readings and connections, so people can continue to keep their businesses and homes running, and push forward with critical work to support Evoenergy's large customers.

While they have these measures in place to support the community, Evoenergy are also conscious that changing household energy usage patterns may have a longer term impact.

As we head into the winter months, with an increase in work and schooling from home we can expect that Canberrans will consume more electricity and gas, but small changes such as setting the heater to 18–19 degrees can help reduce energy consumption. Anyone that is experiencing financial stress and unable to pay their electricity or gas bill should contact their energy retailer in the first instance to access support.

Evoenergy’s face to face customer service team, office, depot and worksites are closed to all external visitors however the contact centre continues to operate 24hrs a day, with field crews available to respond to network faults and emergencies.

For more information about Evoenergy’s COVID-19 response visit www.evoenergy.com.au.