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Dispute resolution at the Building and Plumbing Commission
In Victoria, the Building and Plumbing Commission (BPC) provides a free dispute resolution pathway. Understanding how it works is critical before you step into the process.
This guide explains which disputes are eligible, when conciliation is mandatory, and what “reasonable steps” you must take before applying. It outlines how applications are assessed, when site inspections may occur, what to expect during mandatory conciliation, and how Dispute Resolution Orders (DROs) can impact your business. It also clarifies when matters escalate to VCAT and what documentation you should have ready.
If you’re facing a dispute - or want to be prepared before one arises - this practical overview will help you approach the BPC process with confidence, reduce risk, and protect your position.
Access this resource now
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Didn’t find what you were looking for?
Who is it for?
Building Professionals
Residential building industry professionals in Victoria.
What does it include?
- Which disputes are eligible
- Reasonable attempts before applying with the BPC
- The BPC dispute resolution process
- Outcomes.