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Contact HIA

New member and Member service enquiries

Phone: 1300 650 620 (Please have your HIA member number ready)

Learn more about becoming a HIA member


Contact HIA

We can help with:

  • HIA contract information
  • membership checks
  • referrals
  • complaints processing
  • and other general information.

Please email us:

Note: HIA cannot provide advice on legal or technical matters, defects and/or inspections or licensing.

We also have a complaints process available to consumers, which is managed by HIA’s InfoCentre.

If you want to file a complaint against a HIA member, please send your complaint, including the details of the property concerned, your contact information, and the HIA membership number of the builder involved, to either:

Post: HIA Complaints Department
PO Box 3573

Note: As a membership association, HIA cannot make an enforceable decision regarding a compliance matter, specifically in relation to an alleged breach of contract or technical issue. In these instances, it is recommended that consumers obtain their own independent legal advice.