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Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

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Common & popular questions

Building and planning services questions (11)

Are all Australian Standards mandatory to follow? $vuetify.icons.faArrowRight
What is the difference between a planning approval and a building approval? $vuetify.icons.faArrowRight
Is a planning approval always required for a second dwelling? $vuetify.icons.faArrowRight
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Contracts and compliance questions (6)

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Can I terminate a building contract? $vuetify.icons.faArrowRight
How much sick leave is my employee entitled to? $vuetify.icons.faArrowRight
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Contracts Online questions (18)

How do I log in to Contracts Online? $vuetify.icons.faArrowRight
How do I reset my password? $vuetify.icons.faArrowRight
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HIA Jobs questions (7)

How do I place a job ad with HIA? $vuetify.icons.faArrowRight
How do I register an account with HIA Jobs? $vuetify.icons.faArrowRight
How long will my job ad be active? $vuetify.icons.faArrowRight
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HIA website questions (7)

How do I submit an entry to HIA Awards? $vuetify.icons.faArrowRight
How do I login to the website? $vuetify.icons.faArrowRight
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Insurance questions (15)

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What sort of coverage does HIA Insurance Services cover? $vuetify.icons.faArrowRight
What does builders insurance cover? $vuetify.icons.faArrowRight
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National Conference questions (12)

Where will the HIA 2024 National Conference take place? $vuetify.icons.faArrowRight
What is the registration fee for the HIA 2024 National Conference? $vuetify.icons.faArrowRight
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Online store questions (10)

Can I just buy one contract and photocopy it? $vuetify.icons.faArrowRight
Can I purchase contracts directly from a HIA office? $vuetify.icons.faArrowRight
Can I see copies of past invoices? $vuetify.icons.faArrowRight
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SafeScan questions (8)

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Can changes be made to the template form content? $vuetify.icons.faArrowRight
Do users need an app to use the service? $vuetify.icons.faArrowRight
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Safety solutions questions (11)

What is a Safe Work Method Statement (SWMS)? $vuetify.icons.faArrowRight
When do I need to use a SWMS? $vuetify.icons.faArrowRight
Who should prepare a SWMS? $vuetify.icons.faArrowRight
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Tradepass questions (5)

What is Tradepass for Builders? $vuetify.icons.faArrowRight
What does Tradepass cost? $vuetify.icons.faArrowRight
Does my business need an account to access Tradepass? $vuetify.icons.faArrowRight
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