{{ propApi.closeIcon }}
Our industry
Our industry $vuetify.icons.faArrowRight
Economic research & forecasting Economics Housing outlook Economic reports & data Tailored market research Advocacy & policy Advocacy Policy priorities Position statements Submissions News and inspiration Industry news Member alerts Media releases HOUSING Online
Business support
Business support $vuetify.icons.faArrowRight
Become an apprentice host Hire an apprentice Why host a HIA apprentice? Apprentice partner program Builder & manufacturer program Industry insurance Construction legal expenses insurance Construction works insurance Home warranty insurance Tradies & tool insurance Planning & safety solutions Building & planning services How can safety solutions help you? Independent site inspections Solutions for your business Contracts Online HIA Tradepass HIA SafeScan Advertise jobs Trusted support & guidance Contracts & compliance support Professional services Industrial relations Member savings Toyota vehicles The Good Guys Commercial Fuel savings See all
Resources & advice
Resources & advice $vuetify.icons.faArrowRight
Building it right Building codes Australian standards Getting it right on site See all Building materials & products Concrete, bricks & walls Getting products approved Use the right products for the job See all Managing your business Dealing with contracts Handling disputes Managing your employees See all Managing your safety Falls from heights Safety rules Working with silica See all Building your business Growing your business Maintaining your business See all Other subjects COVID-19 Getting approval to build Sustainable homes See all
Careers & learning
Careers & learning $vuetify.icons.faArrowRight
A rewarding career Become an apprentice Apprenticeships on offer Frequently asked questions Study with us Find a course to suit you Qualification courses Learning on demand A job in the industry Get your builder's licence Continuing Professional Development (CPD) Find jobs
HIA community
HIA community $vuetify.icons.faArrowRight
Join HIA Sign me up How do I become a member? What's in it for me? Mates rates Get involved Become an award judge Join a committee Partner with us Our initiatives HIA Building Women GreenSmart Kitchen, bathroom and design hub Get to know us Our members Our people Our partners Support for you Charitable Foundation Mental health program
Awards & events
Awards & events $vuetify.icons.faArrowRight
Awards Awards program People & Business Awards GreenSmart Australian Housing Awards Awards winners Regional Award winners Australian Housing Award winners 2023 Australian Home of the Year Enter online Industry events Events in the next month Economic outlook National Conference Events calendar
HIA products
HIA products $vuetify.icons.faArrowRight
Shop @ HIA Digital Australian Standards Contracts Online Shipping & delivery Purchasing T&Cs See all Products Purchase NCC 2022 Building codes & standards Economic reports Hard copy contracts Guides & manuals
About Contact Newsroom
$vuetify.icons.faTimes
$vuetify.icons.faMapMarker Set my location Use the field below to update your location
Address
Change location
{{propApi.title}}
{{propApi.text}} {{region}} Change location
{{propApi.title}}
{{propApi.successMessage}} {{region}} Change location

$vuetify.icons.faPhone1300 650 620

Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Search frequently asked questions
{{getResultsMessage}}
$vuetify.icon.faTimes Clear Results

{{ error.message }}

$vuetify.icons.faLightbulb
{{ question }}

{{ truncatedAnswer }}

Learn more $vuetify.icons.faArrowRight

Contracts Online questions

How do I log in to Contracts Online?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

Visit hia.com.au/contracts. Enter your username (email address) and your password.

 

How do I reset my password?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}
When you click on Login, click on Forgotten Password? and you will receive an email. Follow these instructions to reset your password.
Who do I contact if I'm having trouble logging in?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}
Call the HIA member hotline on 1300 650 620 between the hours of 8.00am and 5.00pm AEST.
Can I change my details for Contracts Online?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}
Your customer details (that you use on your contracts) can be edited under My Details in the Contracts Online portal. Note: your HIA membership details can only be changed by calling the HIA member hotline on 1300 650 620.
How do I create a digital signature for my contracts?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}
Our contracts can be signed digitally through a range of providers including Docusign, HelloSign, Annature and many others. Before choosing a digital signing provider, make sure that your bank approves contracts signed with them.
Can I add my company logo to my contracts?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

Yes. Click on My Details, under Logo click on Choose File and select the logo from your computer.

Logo specifications as follows:

  • File size: 195kb or less
  • Image size: 300px x 80px or less (images will be scaled up to this size if smaller)
  • File type: JPEG, JPG, PNG, GIF
Which contracts are available for purchasing?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

From new homes, alterations/additions, kitchen and bathrooms to small works, you can check out our entire range of contracts by clicking on Inventory and then navigating to the relevant state.

 

How do I purchase a contract?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

By clicking on Inventory and then the relevant state.

Enter the number of credits you require, click on Purchase and you will be redirected to the payment page.

If you are a HIA member and you are spending $1,000 or more, you will be offered the option of purchasing on your account (for later payment). If you don’t have enough credits when trying to complete your contract, you will be presented with a Purchase Credits option which will be directed to a payment page.

NOTE: A minimum of 2 credits is required to complete a contract.

 

What if I have a credit card problem?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

If you have a credit card issue, call the HIA member hotline on 1300 650 620 between the hours of 8.00am and 5.00pm AEST.

How do I create a contract?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

Click on Create and then on the relevant state. Select the contract and click on Create Contract.

 

 

How do I create a template?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

Click on Create then on the relevant state. Select the contract and click on Create Template.

 

How do I know how many credits I have left?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}
Click on Inventory and then the relevant state. Your number of credits for each contract are displayed under Current Credits.
How do I create a contract from a template?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

Click on Create and then on My Templates. Select the template and click on Create Contract.

 

How do I edit a template?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

Click on Templates. Click on the relevant Template and select Edit.

 

Can I edit my contracts?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

Yes, you can edit and preview your contracts as many times as you need without charge before you complete them. 

 

Can I preview my contract?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

Yes, you can. Just click on the contract and select Preview.

 

What if I need to edit a completed contract?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}

To edit a completed contract, you must click on the contract and then select Open for Edit. This will move the previously completed contract to Archive and produce a copy in My Contracts which can then be edited. NOTE: Payment is required to complete the contract again.

 

What if I do not have Adobe installed on my computer?
{{ propApi.expandedIcon }} {{ propApi.collapsedIcon }}
Adobe can be installed free of charge at the following link: get.adobe.com/reader
People frequently search for...
Engineered stone Building Certificate IV Contracts Online Australian Standards Waterproofing
More searched terms $vuetify.icons.faArrowRight

Got a question? We're here to help.

What information are you looking for?

$vuetify.icons.faCheckSolid
Building codes and regulations
$vuetify.icons.faCheckSolid
Dispute resolution
$vuetify.icons.faCheckSolid
Planning
$vuetify.icons.faCheckSolid
Safety
$vuetify.icons.faCheckSolid
Contracts
$vuetify.icons.faCheckSolid
Employment
$vuetify.icons.faCheckSolid
Business compliance
$vuetify.icons.faCheckSolid
Other