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Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Search frequently asked questions
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SafeScan questions

What is SafeScan?
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Using QR Code technology, HIA SafeScan forms have been developed to replace some common on-site paper-based forms, checklists and compliance processes with electronic forms.

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Can changes be made to the template form content?
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Yes. Changes to the form content can be made through discussions with your HIA Safety representative should the standard template not be suitable. Once made, the changes will take immediate effect. 

Do users need an app to use the service?
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HIA SafeScan is not an app that needs to be downloaded. HIA SafeScan is web-based which means any up-to-date smart device with connection to the internet can scan a SafeScan QR Code and interact with forms.

For Apple devices with IOS 11 or later, and Android devices with Android 9 or later, the built-in camera is capable of reading QR Codes.

For other devices, a QR Code Reader app may need to be downloaded.

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What does SafeScan cost?
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HIA SafeScan is an annual subscription product with pricing based upon your choice of SafeScan forms and other platform requirements.View pricing at HIA SafeScan.

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Does my business need an account to manage the service?
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No. HIA SafeScan is designed to give users direct access to your business’ on-site safety procedures and documents using QR Code technology.  SafeScan form submissions are sent to your business’ nominated email address/es for monitoring.

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I need help. Who do I contact?
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The HIA SafeScan Team are dedicated to assisting you streamline your on-site safety procedures. Contact us on 1300 650 620 or email safescan@hia.com.au

What is a cloud drive?
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A cloud drive is a digital storage place for data on servers in off-site locations. Cloud drive servers are maintained by third-party providers who are responsible for hosting, managing, and securing data stored on its infrastructure.
Why do I need a cloud drive?
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HIA SafeScan will integrate your self-managed cloud drive with your unique SafeScan platform. This allows your business to seamlessly share current digital documents to workers on-site, accessible to users by scanning your SafeScan QR Code.

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