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Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Search frequently asked questions
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Online store questions

Can I just buy one contract and photocopy it?
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Unfortunately not. Doing so is a breach of intellectual property. 

Can I purchase contracts directly from a HIA office?
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Yes, but it's possible that not all contracts are available in all locations.

Creating your contracts using our Contracts Online tool or making a purchase online are the most convenient. 

Access Contracts Online Shop all hard copy contracts

Can I see copies of past invoices?
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All your past invoices are available online.

To access your invoices on a desktop computer:

Go the dropdown menu located under your name in the top right hand side of the site. From there go to My Invoices. 

myHIA navigation showing my invoices

To access your invoices on a mobile or tablet device:

Select the person icon located in the header of the site. From there go to My Invoices. 

My invoices mobile navigation

Selecting My Invoices takes you to your individual invoices page.

Note: you can always navigate back to here using the steps above or by clicking the magnifying icon in myHIA. 

My invoices


Can you send it to me as a PDF?
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In order to protect our intellectual property and your business, none of our contracts are distributed as PDF files.

How can I purchase contracts?
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The fastest way to purchase and complete contracts is via Contracts Online. However if you prefer using paper copies, place your order at the Shop. 

Access Contracts Online Shop all hard copy contracts

What do I do if I purchased the wrong contract?
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We all make mistakes sometimes. Please contact us and we will assist you with the contract swap. 

Contact us

I'm studying and need to access specific contracts, how can I access these?
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You can access Contracts Online to create a "draft" contract which you can then save and use at your local device.

For students you might also need to access versions of the Australian Standards. Access standards in the shop.

What contract should I use?
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Each time you take on a new job, make sure that you have the right contract for the right job.

Explore our dealing with contracts resource library

It’s important to keep up with the latest changes and updates to contracts and HIA’s Workplace advisers are here to help.

Why do contracts come in pairs? I only want one
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Using a builder and an owner copy when completing and signing a contract is the best practice in the industry

What is HIA's refund policy?
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All claims for refund or exchange must be made within 14 days of receipt of the item. 

We will refund using your original payment method. If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs (not exceeding the original cost of postage by HIA to you). Items purchased online may be returned or posted to the nearest HIA office.

Please retain proof of purchase and provide a copy with any returned item. HIA will not normally offer a refund or exchange if you simply change your mind.

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