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{{propApi.successMessage}} {{region}} Change locationHIA Code of Ethics
HIA Code of Ethics
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The Housing Industry Association Limited (HIA) is Australia’s only national industry association representing the interests of the residential building industry.
HIA recognises the importance that participants in the industry play in community development. The home building and renovation sector is interwoven into Australia’s economic and social fabric. Activity in the residential building industry has a direct impact on our economy. It creates jobs and generates work for hundreds of thousands of small businesses. It also stimulates growth in the manufacturing, retail and real estate sectors, to name a few.
The significance of residential building however goes beyond its economic value. Finding and building a home is a significant emotional and social investment The house is the place for living. It is where family memories are created and futures are imagined. Housing creates social stability and community connection. The types and forms of houses that are constructed are built into Australia’s cultural imagination.
Purpose of the Code
HIA promotes high standards of professional and commercial conduct for the residential building industry. The purpose of HIA’s Code of Ethics (“the Code”) is to help HIA members meet these standards when conducting business and dealing with their employees, clients, partners and colleagues.
In the course of conducting their business, challenges will continually arise for members because many decisions involve areas, where there is no clearly articulated rule or legal requirement and the choice between right and wrong may not always be clear.
The Code establishes a framework for dealing with these issues in an ethical manner. The Code is underpinned by the following fundamental principles:
- Honesty and integrity
- Fairness and fair dealings
- Reliability, accountability and responsibility
- Respect
- Professionalism
These principles have been designed to reflect HIA's core values and commitment to be the voice of the residential construction industry.
Application of the Code
The Code applies to all HIA members. It is divided into 3 sections.
- Part I: Values & Principles
- Part II: The Code in Operation
- Part III: Implementation & Administration
Members should be guided by both the content and spirit of the Code.
They should inform and guide HIA members in the way they conduct they work, conduct business and behave as industry professionals.
Our ethics:
Honesty and integrity
We will be honest, transparent, and straight forward in all our business and professional relationships and endeavour to do what is right.
Fairness and fair dealings
We will deal fairly and reasonably with our employees, suppliers, business partners and clients.
Reliability, accountability, and responsibility
We will follow through with our commitments and take responsibility for the consequences of our decisions and actions.
Respect
We will treat our employees, suppliers, business partners, clients, industry colleagues and the general public with mutual respect, civility and dignity.
Professionalism
We will discharge our legal and professional responsibilities to the best of our abilities and behave in a way that builds trust and credibility in the residential building industry.
Values into action
| Honesty and integrity |
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This includes:
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| Fairness and fair dealings |
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This includes:
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| Reliability, responsibility and accountability |
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This includes:
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| Respect |
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This includes:
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| Professionalism |
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This includes:
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Compliance with the Code
HIA members are required to commit to the principles of the Code and are expected to behave in an ethical and professional manner as a condition of membership.
Complaints
HIA recognises in exercising its responsibility to uphold and maintain the integrity of the Code, that from time to time there may be circumstances giving rise to a potential breach of the Code.
It is a requirement of this Code, that members cooperate with any investigation of alleged breach of the Code and actively participate in the Code Complaint Process.
Complaints and allegations of non-compliance with the Code will be evaluated on a case-by-case basis and administered in accordance with the Code Complaints Guidelines and any other rules, policies or procedures for complaints and member conduct that HIA may establish from time to time.
The Code Complaint Process is intended to be a constructive process with an educative focus to improve and behaviour and enhance professionalism. The Code Complaint Process is not designed to resolve disputes and HIA is unable to impose fines or require members to take (or not take) a particular course of action.
If there has been non-compliance with the Code, any action against the member will be proportionate to the nature, seriousness and frequency of the conduct and serve to deter the affected member and others from engaging behaving in such a manner in future.
Code review & quality control
The HIA Ethics Committee is responsible for monitoring the timeliness, effectiveness and integrity of the Code and the Code Complaints Process.
The Code is intended to articulate an enduring set of ethical values and principles for the residential building industry and HIA members. However, as expectations and practices may change over time, periodically HIA will review and update the Code and any supporting guidelines to ensure they remain relevant and reflect contemporary industry practices and behaviour. This review will be conducted no less than every five (5) years.
Complaints data will be also reviewed to identify any trends and identify knowledge, skill or training needs for HIA members.
Education & support
HIA may, from time to time, develop and publish additional information and guidelines to support and assist members in applying the values and principles outlined in this Code and for dealing appropriately with ethical issues that may arise.
HIA may also organise educational activities for members and the general public on the role and the application of this Code.
National Code of Ethics
HIA promotes high standards of professional and commercial conduct for the residential building industry.
Complaints process
Non-compliance with the Code can be raised in accordance with the Code Complaints Guidelines.