Building Supplier/Service Provider Award

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This award recognises suppliers and service providers in the residential building industry for excellence in business management. The business must demonstrate a strong trading record, superior levels of customer service, and sound financial management.
The criteria for this award relates to areas that are common to all leading businesses.

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Entry closing date
Friday 01st May

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Program

People & Business Awards

Contact

national_events@hia.com.au

Business overview

Word Count: 200-300 words

Provide a brief overview or executive summary of the business.

The summary should assist the judges in understanding the business model and how the business is positioned within the industry.

This section will not be scored, but will support the judges’ context throughout the submission.

Entry criteria

1. Business Strategy

1.1 Identity and Direction
1. 1.1.1 What is the Company Vision?
  If you do not have a formal Company Vision, you may explain the long-term dream for the business - how will it help or impact people?
2. 1.1.2 What is the Company Mission?
  If you do not have a formal Company Mission Statement, you may explain the guiding principle or belief that everyone inside the business should follow - what does the business do and why?
3. 1.1.3 What are the Company Values?
  If you do not have documented Company Values as yet, you may explain the core beliefs or approaches that everyone in the business needs to understand and adhere to. Values may be in relation to any area of the business including clients, industry partners, employees, the wider community or the business itself.
1.2 Strategic Business Plan
1. 1.2.1 Provide an overview of the business's Strategic Business Plan.
  If you do not have a Strategic or Business Plan as yet, you may explain the plans or ideas for the business for the next 1-5 years (for example, to grow, reposition, consolidate or diversify). Explain the approach to these plans or ideas.
2. 1.2.2 Briefly explain how the Strategic Business Plan is developed and reviewed.
3. 1.2.3 How does the business gauge success or track progress on the Plan?
4. 1.2.4 Provide an Organisational Chart for the business. Note any reasons for the structure and roles in the business. Explain any plans for this to change.
1.3 Risk, Opportunities and Business Continuity
1. 1.3.1 What key risks or threats has the business identified (both internally or externally)? What processes are in place to manage, reduce or mitigate these?
2. 1.3.2 What opportunities has the business identified (both internally or externally)?
3. 1.3.3 What is in place to assess, approach or take advantage of these?
4. 1.3.4 What improvements or innovations has the business implemented within the last 12 months? Areas may include (but are not limited to) customers, products or offerings, operational systems or technology. What was the reasoning and impact of the change/s?
1.4 Future-Proofing
1. 1.4.1 How does the business ensure stability and viability?
2. 1.4.2 Provide an overview of the business's Exit Strategy or Succession Planning.
  If you do not have a documented Exit Strategy or Succession Plan as yet, you may explain any plans or ideas for exiting the business in the future.

2. Business Management

2.1 Decision Making
1. 2.1.1 How is performance and success measured in the business?
  If you do not have documented measurements, you may explain the data, reports and information used to check how the business is performing.
2. 2.1.2 How are these measurements used in real terms to make informed decisions and/or implement change?
2.2 Resilience
1. 2.2.1 Provide up to three examples of challenges the business has faced recently and how these were addressed.
2. 2.2.2 How does the business approach continuous improvement?
2.3 Financial Management
1. 2.3.1 Provide an overview of the business's financial management processes.
2. 2.3.2 What are the business's key financial goals or KPIs? How are these recorded and/or actioned?
3. 2.3.3 How does the business track and manage cashflow?
4. 2.3.4 How does the business collect and respond to data regarding profits, income and expenditure?
5. 2.3.5 What is in place to track project margins and profitability (at completion and during the project)?

3. Operations and Delivery

3.1 Project Delivery
1. 3.1.1 Provide an overview of the business’s project or service delivery process from client engagement through to completion and post-delivery support.
  This may include how the business manages key stages such as client engagement, scope definition, delivery, completion, post-delivery support and (where applicable) warranty or defect periods.
2. 3.1.2 How does the business record and review project information?
3. 3.1.3 How is communication managed between the office and site?
4. 3.1.4 How does the business identify lessons from challenges or issues on projects and use them to improve future delivery?
3.2 Policies and Procedures
1. 3.2.1 How does the business manage quality control across its projects to maintain consistent standards?
2. 3.2.2 How does the business manage work health and safety, including on-site safety and risk management?
3. 3.2.3 How does the business manage environmental responsibility across its operations and projects?
4. 3.2.4 How does the business manage privacy, cyber security and the protection of business and client data?
3.3 Working with Builders
1. 3.3.1 How does the business manage delivery timeframes and service quality to ensure reliable outcomes for residential builder clients?
2. 3.3.2 How does the business identify, select and onboard new builder clients?
3. 3.3.3 How does the business work collaboratively with residential builders to support successful project or service delivery, capability development and industry standards?

4. Client Experience

4.1 Marketing Plan
1. 4.1.1 Describe the business's target market/s and value proposition.
  What are the ideal clients (e.g. builders, developers, contractors or end-clients, where applicable) and ideal projects (if relevant) for the business? What key benefits or value does the business offer these clients and projects?
2. 4.1.2 How does the business define and consistently present its brand?
3. 4.1.3 Give a brief overview of the business's marketing plan.
4. 4.1.4 How does the business gauge success in branding, lead generation and marketing
5. 4.1.5 Provide up to three examples of how the business has learned from marketing results and subsequently implemented change (including the change and any known impact).
6. 4.1.6 What new or improved approaches has the business introduced in its marketing?
4.2 Sales Process
1. 4.2.1 Give a brief overview of the business's inquiry and sales process.
2. 4.2.2 How does the business measure and improve success in sales?
3. 4.2.3 Provide up to three examples of how the business has implemented measures from learnings around sales and the sales process.
4.3 Client Experience
1. 4.3.1 How does the business ensure a positive and consistent client experience every time?
2. 4.3.2 Describe the client onboarding process and the reasons behind it.
3. 4.3.3 What does the business have in place for effective client communication?
4. 4.3.4 How are clients kept informed on the progress of orders or delivery?
5. 4.3.5 How does the business collect and act on client feedback and reviews?
6. 4.3.6 Provide up to three (maximum) client testimonials or reviews illustrating the business's success with client experience.

5. People and Culture

5.1 Team Alignment
1. 5.1.1 How does the business ensure the team understand and embody the Company Values?
2. 5.1.2 Describe how the team are involved in or updated on the Strategic Business Plan or company plans and progress.
3. 5.1.3 How are the team consulted on, or involved with, the business’s operations and performance? What feedback loops are in place?
4. 5.1.4 How does the business support a good team culture and working environment?
5. 5.1.5 Describe the business's approach for team recognition, reward, inclusion and motivation.
6. 5.1.6 What does the business have in place to support the wellbeing of the team and (if applicable) others dealing with the business?
5.2 Roles and Responsibilities
1. 5.2.1 How does the business assess, select and onboard new employees to ensure they align with the business’s standards and values?
2. 5.2.2 How does the business track team member performance? How is this used to support incremental improvement?
5.3 Upskilling
1. 5.3.1 Describe the business's approach to training and development of the team.
  What is the business doing (formally and informally) to upskill the team?
2. 5.3.2 What key person risks have the business identified? How is the business planning to mitigate these?
  Who in the business could not be away or leave without significantly impacting the business? What is the business doing to address this?
3. 5.3.3 How is the business leveraging the experience within the team to build the next generation of employees?
4. 5.3.4 What career-advancement opportunities are available to the team?
5.4 Inclusion
1. 5.4.1 How is the business supporting new entrants to the industry such as apprentices (the business’s or subcontractors), cadets, return-to-work or work experience?
2. 5.4.2 How is the business encouraging acceptance and diversity?
5.5 Beyond the Business
1. 5.5.1 Describe how the business (as a company or through individuals within it) contributes to or supports the wider building industry beyond its own projects.
  This may include involvement in training and mentoring, apprenticeships, industry groups or committees, collaboration with education providers, knowledge sharing, advocacy, or other activities that contribute to the broader construction industry.
2. 5.5.2 If relevant, describe how the business is supporting or working with the local community or further reaching causes and charities.

6. Financial management and ethical conduct

6.1 Adverse Findings
Have you or any of your senior management had any adverse findings made against them by a court, tribunal or regulatory authority/agency (e.g. the ACCC, ASIC, builders licencing authority, etc) in the last five years including misconduct, dishonesty, or any other similar matter that would contravene the HIA Code of Ethics?
6.2 Disputed Claims
Provide details of any disputed claims, threatened court actions and/or other litigation with home owners/suppliers/subcontractors or other parties above $50,000.

General Guidance for Entrants

To support a clear and fair assessment, please consider these guidelines when preparing the business's submission:

Keep in mind that awards assess and recognise a business that is well-planned and well-run across a range of key areas.
Plain language is encouraged. Bullet points are welcome and will not reduce the submission’s score.
Formal systems or documented policies are not specifically required. Where appropriate to the size and complexity of the business, less formal, practical or embedded approaches are acceptable, provided they demonstrate consistency, intent and effective business practice.
Where relevant, please provide evidence to substantiate statements or illustrate practices within the business. These can be in the form of links, screenshots, images, documents, research information, flowcharts/graphs, testimonials, etc. These are optional but strongly recommended, as they help demonstrate real-life outcomes and business practices. Appendix fields are available in the online form.
References to “projects” throughout this submission may be interpreted as “projects or services”, depending on the nature of the business.
Responses must reflect the business's current operations and performance over the past 12 months.
Include relevant future plans or initiatives currently underway, if applicable.
Judges will reference publicly available information (e.g., website, social media, client reviews). Ensure the business's online presence aligns with the values, messaging and evidence in the submission.
Be honest and accurate — authenticity is valued more highly than polished language.
Submissions benefit from transparency and candid sharing of business practices. Please ensure all sensitive information remains confidential and do not include specific client details or financial information beyond what is requested.
Additional guidance has been included in italics to explain what some questions are asking. This is provided as a guide only.

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Conditions of entry

Photographic requirements

HIA-CSR Australian Housing Awards

Celebrate the highest level of achievement for the "best of the best" in the residential building industry for award winning designs and builds from across Australia.