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Take cover

Story: Anita Wilson

Take cover

Story: Anita Wilson
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The residential building industry is facing challenging market conditions, and this has impacted Home Warranty Insurance. Here’s a current explainer of the changes affecting the different states across Australia.

Home Warranty Insurance (also known as Domestic Building Insurance, Building Indemnity Insurance and Home Owners Warranty Insurance) can help provide cover to a homeowner (and any subsequent owner) in circumstances where the contracted building work isn’t completed, or the builder is unable to fix defects. 

The failure to complete or inability to fix defects could be due to the death, disappearance or insolvency of the builder, or, in some states, because the builder has failed to respond to a rectification order issued by a court.

What has recently changed nationally for Home Warranty insurance?

The residential construction market has changed, and some builders are facing uncertain conditions. Here’s an overview of what each state insurer has recently introduced to adjust to this new operating environment.

Each state insurer has recently made changes to Home Warranty insurance
See what your state insurer has introduced to adjust to the new operating environment


From 1 September 2023, the Victorian Managed Insurance Authority (VMIA) has advised that Domestic Building Insurance (DBI) premiums will increase by 43 per cent. This change is being introduced following significant increases in costs arising from VMIA’s growing claims exposure to large builder insolvencies in the past year, as well as the impact of recent high inflation rates and expectations of continuing inflationary pressure. This change is necessary to ensure the stability of the DBI portfolio.

New South Wales

In October 2022, iCare reduced construction type categories from nine to five. This was to align with the guidelines the State Insurance Regulatory Authority (SIRA) published for managing Home Building Compensation (HBC) insurance premiums and eligibility. With the construction type changes came new base rates for each of the five construction types. 

iCare’s objective is to ensure the scheme remains financially sustainable and can continue to protect NSW homeowners by adjusting premium base rates. Following a successful premium filing submission to SIRA, iCare have applied further premium changes to H02 (Building Work to an Existing Residential Apartment) and H03 (New Residential Apartment Building Construction) categories. These premium rate changes came into effect on 1 July 2023. 

ACT, South Australia and Western Australia

In April 2023, changes were made by QBE to the Builders Indemnity Insurance and eligibility limits of builders in the ACT, South Australia and Western Australia. QBE is the APRA regulated insurer engaged by the relevant state governments to deliver the product on their behalf. It now costs more to undertake any building work, which means builder eligibility limits are used up rapidly and existing job profile limits are inadequate. To support the industry, eligible builders have been given an increase to their current eligibility limit and job profile limits.

The changes include:

  • Builders with an eligibility limit between $1 million to $5 million have had their current approved limit increased by 50 per cent to a maximum of $6.5 million.
  • Builders with an eligibility limit between $5 million and $50 million have had their current approved limit increased by 30 per cent.

Job profile limits have been increased – for those with an existing approved profile – by 30 per cent for structures greater than $700,000 and swimming pools. The minimum job profile limit category has been increased to $700,000.

The process for builders to apply for Home Warranty insurance is complex
Brokers can support and guide you through the application process, so engaging with specialists in residential construction insurance is recommended

How to apply for Home Warranty insurance

The process for builders to apply for Home Warranty insurance can be very complex. A broker can support you through this by providing specialist knowledge and experience to help a builder with an application. HIA Insurance Services is a market leading provider of Home Warranty insurance. From our experience, it helps if builders understand the process of applying for Home Warranty Insurance and what information helps support a successful application. 

In most cases, a builder is required to complete an eligibility application, and these differ depending on the state’s rules and regulations. You could also be asked to provide information such as business plans, financial documentation and building contracts to support your application. To help your application succeed, the following aspects are critical:

  • Prompt engagement with the insurer where there are requests for additional information
  • Experience (time working and types of projects) in the industry
  • Good financial performance
  • An accountant that understands the unique requirements of financial reporting for the building industry
  • Applicant understands and accepts steady growth (working with the insurer to achieve growth in a sustainable timeframe).

Upon reviewing the documentation, your broker will prepare your submission to the insurer.

The insurer or regulator (as applicable) will then review the application. If the application is successful, you will be issued with a certificate of eligibility or terms that specify the value of residential building work you may undertake. Certificates for jobs requiring a Home Warranty Insurance policy may then be issued subject to the terms of the eligibility.

On an ongoing basis, eligibility is subject to review. These reviews can occur at different times and for various reasons in each state. For example, an insurer or regulator could review a builder’s eligibility if their circumstance has changed and if they have identified a possible risk. 

Brokers can support and guide through the application process, so engaging with specialists in residential construction insurance is recommended, particularly given the challenging market conditions across Australia. 

For more information, Visit HIA insurance

*The information provided in this article is current as at the date of publication and subject to any qualifications expressed. While Aon has taken care in the production of this article and the information contained in it has been obtained from sources that Aon reasonably believes to be reliable, it does not make any representation as to the accuracy of information received from third parties or in respect of any views expressed by Aon which relate to decisions of third parties (such as insurers).

The information contained in this article is general in nature and should not be relied on as advice (personal or otherwise) because your personal needs, objectives and financial situation have not been considered. It is not intended to be comprehensive, nor does it, or should it (under any circumstances) be construed as constituting legal advice. 

You should seek independent legal or other professional advice before acting or relying on any of the content of this information. Aon will not be responsible for any loss, damage, cost, or expense you or anyone else incurs in reliance on or use of any information contained in this article. 

Before deciding whether a product is right for you, please consider the relevant Product Disclosure Statement (if applicable) and full policy terms and conditions available from HIAIS on request. All representations in this article in relation to the insurance products HIAIS arrange are subject to the full terms and conditions of the relevant policy. Please contact HIAIS if you have any queries.


First published on 1 Aug 2023

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