{{ propApi.closeIcon }}
Our industry
Our industry $vuetify.icons.faArrowRight
Housing industry insights Economics Insights Data & forecasts Tailored research and analysis Advocacy & policy Advocacy Policy priorities Position statements Submissions News and inspiration Industry news Member alerts Media releases HOUSING Online
Business support
Business support $vuetify.icons.faArrowRight
Become an apprentice host Hire an apprentice Why host a HIA apprentice? Apprentice partner program Builder & manufacturer program Industry insurance HIA Insurance Services Construction works insurance Home warranty insurance Tradies & tool insurance Member perks Toyota vehicles The Good Guys Commercial Fuel savings See all Planning & safety solutions Building & planning services Safe Work Method Statements (SWMS) Solutions for your business Contracts Online Advertise jobs Trusted support & guidance Contracts & compliance support Industrial relations
Resources & advice
Resources & advice $vuetify.icons.faArrowRight
Building it right Building codes Australian standards Getting it right on site See all Building materials & products Concrete, bricks & walls Getting products approved Use the right products for the job See all Managing your business Dealing with contracts Handling disputes Managing your employees See all Managing your safety Safety rules Working with silica See all Building your business Growing your business Maintaining your business See all Other subjects Getting approval to build Sustainable homes See all
Careers & learning
Careers & learning $vuetify.icons.faArrowRight
A rewarding career Become an apprentice Apprenticeships on offer How do I apply? Frequently asked questions Study with us Find a course to suit you Qualification courses Learning on demand Professional development courses A job in the industry Get your builder's licence Continuing Professional Development (CPD) Further your career Find jobs
HIA community
HIA community $vuetify.icons.faArrowRight
Join HIA Sign me up How do I become a member? What's in it for me? Mates rates Get involved Become an award judge Join a committee Partner with us Our initiatives HIA Building Women GreenSmart Kitchen, bathroom and design hub Get to know us Our members Our people Our partners Support for you Charitable Foundation Mental health program
Awards & events
Awards & events $vuetify.icons.faArrowRight
Awards Awards program People & Business Awards GreenSmart Australian Housing Awards Awards winners Regional Award winners Australian Housing Award winners 2024 Australian Home of the Year Enter online Industry events Events in the next month Economic outlook National Conference Events calendar
HIA shop
HIA shop $vuetify.icons.faArrowRight
Most popular products National Construction Code Vol 1 & 2 Waterproofing wet areas AS 3740:2021 HIA Guide to Waterproofing HIA Guide to NCC Livable Housing Provisions Top categories Building codes & standards Contracts & documents Guides & manuals Safety products Signage For your business Contracts Online Digital Australian Standards Digital Resource Library Forecasts & data
About Contact Newsroom
$vuetify.icons.faTimes
$vuetify.icons.faMapMarker Set my location Use the field below to update your location
Address
Change location
{{propApi.title}}
{{propApi.text}} {{region}} Change location
{{propApi.title}}
{{propApi.successMessage}} {{region}} Change location

$vuetify.icons.faPhone1300 650 620

Pride and passion

Story: Bianca Ross

Pride and passion

Story: Bianca Ross
{{ tag.label }} {{ tag.label }} $vuetify.icons.faTimes
From custom homes to specialised housing projects, Ben Garraway of Garraway Developments is passionate about quality construction and delivering beautiful homes in regional Victoria.

At 16, young Ben Garraway thought he wanted to be an electrician when a casual observation proved him wrong. ‘Day one on my first job, I remember the builder coming onsite,’ he explains. ‘I watched him talk to the other guys, giving direction and advice, and I thought, “that is the guy I want to be!” It was the moment I knew I wanted to be a builder.’

Despite this flash of insight, Ben completed his qualifications and pursued work as an electrician and electrical inspector in Melbourne where he was living with his partner, Amy. When baby Garraway arrived, the couple decided to move back home to regional Mildura to be with family. 

Ben may have now been qualified and experienced in his field, but the level of work available in his hometown came as a shock. ‘The jobs just weren’t there,’ he says. ‘That’s when an opportunity for a building project came up and I started Garraway Developments in 2016.’ With his builder’s licence under his belt, Ben’s design and construction business took off, beginning with units and smaller three-bedroom homes. A strong commitment to building beautiful homes for his clients was unwavering. 

‘I loved it – moving the bricks, picking out the materials,’ he says. ‘Our homes are always built to a high standard because I would always picture myself living there.’

Builder Ben Garraway started Garraway Developments in 2016 in regional Victoria
‘Our love shows in the homes that we design and build, and our communication with our clients'

Quality on display

With an expanding team of trades, Garraway Developments had a pipeline of work catering to young couples, families or downsizers across Sunraysia in northwestern Victoria. As with many growing building businesses, a key marketing strategy is to construct a display home as a showcase of what they can offer to prospective clients. Ben says this became the next big project, which would include a higher level of inclusions and solidify his brand as a quality builder in the region. 

‘We began the build in 2019 and it was completed in May 2020,’ he says. ‘But it was a worrying time to finish a display home because no one could come and see it. For 12 weeks in the lead up to completion, we didn’t have one enquiry. People were consumed by the pandemic.’

It was a defining moment for Ben and the team. ‘You can imagine our relief when the HomeBuilder grant was announced in June 2020, one month after we’d completed our display home. We started receiving more enquiries from potential clients after that.’

During this difficult time, Ben says being a HIA member was a big help to the business.

‘Getting to Melbourne from regional Victoria can be difficult, and it was impossible during COVID. Our membership with HIA provided a lifeline,’ he says. ‘HIA kept us up to date with all the industry news via email, and we were able to use HIA Safe Scan to safely open and operate our job sites.’

Ben and the team are committed to building beautiful homes for their clients.

Marketing magic

Recognising that a strong online presence was going to support the business and help with enquiries, Ben outsourced marketing, invested in a new website and professional shoots of specific projects. ‘The visual experience of a high standard home completely transformed our enquiry,’ Ben reveals. ‘Now, every build we complete, we have professional photos and videos taken. And we must be doing something right because our videographer, Alastair, engaged us to build his home!’

Ben has seen that compelling content showing the build has spiked leads in the past six months. ‘Sea Salt Marketing takes care of our digital marketing and SEO,’ he explains. ‘They transformed our website to reflect who we are, our professionalism and dedication to high-quality construction. Sea Salt included a questionnaire, which helps us better understand our clients from the beginning. They guided us through the whole process and we’re rapt with the result.’

Specialised housing

An opportunity for Garraway Developments to complete specialised housing projects in collaboration with Sunraysia Residential Services (SRS), a provider of housing for elderly residents or people living with a disability, has offered a new challenge but rewarding experience for the team. The homes are all completed to the platinum level of liveable housing guidelines.

‘We have a great partnership with SRS because we share the same values – we’re building beautiful and functional homes,’ Ben says. ‘The feeling of home is the priority, and all compliance is incorporated into this.’

Garraway Developments’ latest projects with SRS are being completed to the High Physical Support level of the NDIS Specialist Disability Accommodation, and Ben ensures the team keep abreast of industry standards. The homes are designed with aesthetics in mind, and on the Garraway website, images of these homes blend in naturally with other housing projects. ‘We love working in this space,’ Ben says. ‘SRS does a lot for the community, helping people achieve the best lives they can, and we can be a part of that.’

Garraway Developments’ latest projects are being completed to the High Physical Support level of the NDIS Specialist Disability Accommodation
‘We love to complete specialised housing for SRS…helping people achieve the best lives they can. We can be a part of that'

Focused on the future

Establishing any new business has its thrills or worrying moments, and with the building industry experiencing challenging times over the past several years, Ben has experienced it all. But clever planning is helping to ride the uncertainties. For example, Garraway invested in storage to stockpile materials to keep to project timelines. This requires careful monitoring and cash flow management. 

‘With shipping delays and supply shortages our reality, we had to adjust our ways of working and we now order well in advance. We store items for our builds from slab stage. It has paid off because instead of being four weeks behind, we are now two weeks ahead. We know the confidence in us is there – word of mouth and referrals show that.’

Seeking the professional advice of a builder’s coach, Kurt Hegetschweiler, around process and delivery, has also provided Ben with the confidence to achieve ongoing growth. And with a new finance manager and draftsperson joining the team, plus an increase of jobs in the pipeline, Ben is excited for the future. 

‘Loving what I do has made all the challenges bearable. I honestly can’t wait to get up in the morning and get to work!’ he says. ‘Our love shows in the homes that we design and build, and our communication with our clients. Many in our team will say, “us” and “we” and “our house”. Our clients see we are as passionate and committed to their beautiful home as they are.’

Photos courtesy of Garraway Developments

Help at hand 

Ben Garraway has been a HIA member since 2016. From contracts to courses, his business Garraway Developments makes good use of the products and services on offer.
‘HIA’s online information and training events are great because we get to learn how we can better ourselves and grow the business,’ he says. ‘We can jump online and learn all we need to like changes to the National Construction Code.’

Garraway Developments first entered HIA’s awards program in 2020 and has already walked away with several state awards, including 2022 HIA Victorian Specialised Housing which was a national finalist in the 2023 HIA-CSR Australian Housing Awards. Ben says he loves seeing his team’s hard work recognised. ‘It’s our team that builds the homes our clients are over the moon about, and the awards allow us to share this appreciation with them.’

First published on 4 August 2023

You might also like:

Bathroom Plumbing Project management Renovations Business and digital
Wasting no time
When a couple launched their own bathroom renovation business, they soon recognised a gap in the market. Their product launch was so successful, they’re now considering globalisation.
Jul 24
4 mins
Read full article $vuetify.icons.faArrowRight
Timber Kitchens Design Business and digital
Resources - winter 2024
Looking for building information or design inspiration? Here are the latest tools to narrow your search and advance your knowledge.
Jun 24
4 mins
Read full article $vuetify.icons.faArrowRight
Design Inspiration Sustainability Kitchens Business and digital
Making a splash
Daniel Ferretti and Theresa Leonardos run ISPS Innovation, a one-of-a-kind bespoke kitchen and cabinetry establishment that embraces sustainability, craftsmanship and entrepreneurialism.
Jun 24
4 min
Read full article $vuetify.icons.faArrowRight
Awards Business and digital Payment Trends
Resources - autumn 2024
Looking for technical information or design inspiration? Here are the latest tools to narrow your search and advance your knowledge.
Apr 24
2 min
Read full article $vuetify.icons.faArrowRight
Apprentice Awards Business and digital Residential
A building franchise with a difference
Personal, collaborative, supportive, flexible and user-friendly: not always words we might associate with franchises. But these words capture the spirit of the national building franchise Integrity New Homes.
Apr 24
5 min
Read full article $vuetify.icons.faArrowRight
Apprentice Business and digital Education Networking
Jumping-off point
To give apprentices the tools to stay on the job longer, they can learn from the best in the building industry. HIA Apprentices offers various initiatives, including its targeted BuildHer and LAHC programs.
Mar 24
7 min
Read full article $vuetify.icons.faArrowRight
Residential Renovations Awards Business and digital
Set up for success
National award winner Hudson Homes is focused on steady growth but not at the expense of the customer experience.
Nov 23
4 mins
Read full article $vuetify.icons.faArrowRight
Australian Standards Building developments Innovation Business and digital
Build + Tech – Summer 2023
Builders, large and small, know one thing: whatever saves you time, negates risk and improves workflow and communication is bound to be the makings of a better business. 
Nov 23
Read full article $vuetify.icons.faArrowRight
Australian Standards National Construction Code (NCC) Business and digital
Resources - summer 2023
Looking for technical information or design inspiration? Here are the latest tools to narrow your search and advance your knowledge.
Nov 23
4 mins
Read full article $vuetify.icons.faArrowRight
Business and digital Trends Safety
Resources - spring 2023
Looking for technical information or design inspiration? Here are the latest tools to narrow your search and advance your knowledge.
Aug 23
2 min
Read full article $vuetify.icons.faArrowRight
Business and digital Expenses Small business
What's in it for me?
HIA provides members with a large range of industry products and services to help you manage, operate and grow your business. Here are some benefits you can access today.
Aug 23
5 min
Read full article $vuetify.icons.faArrowRight
Business and digital Business operations Construction Customer service Digital marketing
Pride and passion
From custom homes to specialised housing projects, Ben Garraway of Garraway Developments is passionate about quality construction and delivering beautiful homes in regional Victoria.
Aug 23
6 min
Read full article $vuetify.icons.faArrowRight