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Custom-built support

Custom-built support

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Born from eight decades of listening and understanding our industry, HIA’s business support solutions provide help when you need it. Here are some ways we support you.

Anne-Maree Brown

General Manager of Content

Running a successful building business can often feel like a juggling act. But our business experts are on hand to help you.

From trouble with councils, building rules and defects through to managing customers and your team – whether onsite or in the office – our team can provide the insights and tools you need to succeed.

If you haven’t reached out for help and advice just yet, here are some ways we can support you.

Keep compliant

As a business owner, guidance on your contract and compliance obligations is something you hope you’ll never need – but unfortunately, often, it’s inevitable that one day you will.

Our expert contracts and compliance advisors can offer support to help you navigate the maze of compliance in the residential building industry.

We'll ensure you have the most up-to-date and relevant information and advice to run your business effectively.

Bianca Kagan of 38 Developments has used the service frequently. ‘Over the course of this year, I have used the contracts and compliance team at HIA several times. It’s been great to have their support in various contracting and commercial matters.’

HIA’s business experts are on hand to help you.

Keep safe

Managing your safety in the workplace is critical for your business. We've spent time listening to what you need and have developed safety tools for a range of onsite and compliance situations. Explore our range of management systems, Safe Work Method Statements (SWMS) and QR code site inductions, designed to help you manage risk and ensure your business has the right safety system in place.

For Cathy Tragakis of Adelaide’s TGB Homes, the need for efficiency and avoiding risks was a major concern for their business. For those reasons, she implemented HIA’s SafeScan system. ‘We don’t need walk-through onsite inductions anymore. SafeScan has really made things much easier.’

To learn more about workplace health and safety in your state, visit our library of safety resources, articles and fact sheets.

Keep it together

HIA Tradepass is an online contractor management tool that makes it easy for builders to manage trade contractors and ensure they can demonstrate they have the proper business information and registrations. That makes it easy for builders and contractors to manage the paperwork and stay compliant.

As a contractor registered with HIA Tradepass, you can promote your business to builders and easily share your credentials, helping to grow your business network.

For Sharon Crampton of Ausmar Group on the Sunshine Coast, HIA Tradepass has saved her so much admin time chasing documents. ‘They have taken all the legwork out of tracking insurance lapse dates. It has been so worthwhile bringing it on board.’

If you’re a builder like Ausmar, HIA Tradepass can save you time and money as it’s an easy way to verify a contractor’s business compliance – all in one place.

Find out more

First published 7 January 2025

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