{{ propApi.closeIcon }}
Our industry
Our industry $vuetify.icons.faArrowRight
Housing industry insights Economics Insights Data & forecasts Tailored research and analysis Advocacy & policy Advocacy Policy priorities Position statements Submissions News and inspiration Industry news Member alerts Media releases HOUSING Online
Business support
Business support $vuetify.icons.faArrowRight
Become an apprentice host Hire an apprentice Why host a HIA apprentice? Apprentice partner program Builder & manufacturer program Industry insurance Construction legal expenses insurance Construction works insurance Home warranty insurance Tradies & tool insurance Member perks Toyota vehicles The Good Guys Commercial Fuel savings See all Planning & safety solutions Building & planning services Safe Work Method Statements (SWMS) Solutions for your business Contracts Online Advertise jobs Trusted support & guidance Contracts & compliance support Industrial relations
Resources & advice
Resources & advice $vuetify.icons.faArrowRight
Building it right Building codes Australian standards Getting it right on site See all Building materials & products Concrete, bricks & walls Getting products approved Use the right products for the job See all Managing your business Dealing with contracts Handling disputes Managing your employees See all Managing your safety Safety rules Working with silica See all Building your business Growing your business Maintaining your business See all Other subjects Getting approval to build Sustainable homes See all
Careers & learning
Careers & learning $vuetify.icons.faArrowRight
A rewarding career Become an apprentice Apprenticeships on offer Frequently asked questions Study with us Find a course to suit you Qualification courses Learning on demand A job in the industry Get your builder's licence Continuing Professional Development (CPD) Find jobs
HIA community
HIA community $vuetify.icons.faArrowRight
Join HIA Sign me up How do I become a member? What's in it for me? Mates rates Get involved Become an award judge Join a committee Partner with us Our initiatives HIA Building Women GreenSmart Kitchen, bathroom and design hub Get to know us Our members Our people Our partners Support for you Charitable Foundation Mental health program
Awards & events
Awards & events $vuetify.icons.faArrowRight
Awards Awards program People & Business Awards GreenSmart Australian Housing Awards Awards winners Regional Award winners Australian Housing Award winners 2024 Australian Home of the Year Enter online Industry events Events in the next month Economic outlook National Conference Events calendar
HIA shop
HIA shop $vuetify.icons.faArrowRight
Most popular products National Construction Code Vol 1 & 2 Waterproofing wet areas AS 3740:2021 HIA Guide to Waterproofing HIA Guide to NCC Livable Housing Provisions Top categories Building codes & standards Contracts & documents Guides & manuals Safety products Signage For your business Contracts Online Digital Australian Standards Digital Resource Library Forecasts & data
About Contact Newsroom
$vuetify.icons.faMapMarker Set my location Use the field below to update your location
Change location
{{propApi.text}} {{region}} Change location
{{propApi.successMessage}} {{region}} Change location

$vuetify.icons.faPhone1300 650 620

Bringing self-belief home

{{ tag.label }} {{ tag.label }} $vuetify.icons.faTimes
Multiskilled 2020 HIA Australian Business Partner winner Rebecca Bishop works with purpose and passion, but it’s the strength she has learnt through being authentic that makes her truly special.

Anne-Maree Brown

General Manager of Content

For Rebecca Bishop, the evening of 29 May did not go according to plan. A finalist in the 2020 HIA–CSR Australian Housing Awards, Rebecca, or Bek to her friends, had started the afternoon off well. With the awards moved to a pandemic safe online event, in true perfectionist fashion all preparations had been considered and undertaken.

‘The link had been tested, the family was dressed up (including the dog), signs were made, my youngest son had even organised to host a Facebook live video,’ Rebecca says. ‘But come go time, our television decided not to work so we were all scrambling to change rooms, running to quickly connect to the laptop and try to mirror it to our media room TV.’

When it came time to announce that she had in fact won the 2020 HIA Australian Business Partner award, the delay from the computer to the television meant Rebecca saw her name on the theatre screen a good 10 seconds before the laptop and the rest of the family – and they had no idea why she was screaming, and jumping up and down.

‘It was ridiculous, and so typical of my life,’ she says with a laugh. ‘It was full on.’

Her family’s business, Elite Building Services, run by her and her husband Nick, has built a reputation on quality, trust and transparency, which is underpinned by their mantra ‘Bringing people home’. An intonation she came up with during a business group session that still brings tears to her eyes, Rebecca proudly believes creating homes is about more than a build; it is designing a place for memories to be made and cherished.

But all of that emotive power of creating, as any business owner knows, requires hard work along with heart.

To say Rebecca has a handle on hard work, and all crucial parts of the business is an understatement. From customer liaison, operations, quality control, marketing and accounts, her Business Partner award submission reads like a proposal created by a large multiskilled team, not a party of one.

Noted by the judges for her success in strategy and communication, what makes Rebecca truly unique is her belief that a job site open door policy ensures that her clients feel involved in their journey from contract signature to key handover. Staying active in her local community, charitable ventures, and developing improved systems and processes, have all powerfully added to Elite’s growth, and are a representation of the perfect ‘off-site’ skills needed in a robust business partner.

Now, try adding motherhood, a law degree and COVID-19 into the mix. It would be enough to overwhelm some – but not Rebecca. In the wise words ‘what doesn’t break you, makes you’, she knows this is true more than many.

Balancing it all, she admits is a work in progress, but every day she takes another step forward in confidence

A little over a decade ago, Rebecca’s life took an unexpected turn. A potentially fatal car accident turned the law student, volunteer and social butterfly’s life upside down. Six days in hospital, a month in rehabilitation, followed by countless physical and neurological therapies, it took months for her to be able to dress and shower, let alone see her way clear to be a wife, mother to 12-year-old James, and manage two businesses.

But not only was Rebecca a miracle survivor, it also turned out that a second marvel arrived nine months later, in the form of her youngest son Harrison. Unknowingly newly pregnant at the time of the accident, not only did he arrive perfect in every way, he also continues to teach Rebecca not only what she can do, but also what she should let go of

‘I’m naturally stubborn and persistent,’ she says, ‘but I really struggle with accepting help when it’s offered, and I’m trying to retrain my brain to not reject assistance. My son and I were choosing new books to read, as I love to continue to learn, he pointed to a book titled “The power of asking”, and turned to me to say “Mum, you need to read this book, you need to learn how to ask for help”.’ Maturely perceptive indeed.

Rebecca is learning the benefits of support. In her business world this includes outsourcing skilled areas to others and taking professional advice. In the past year, not only has Elite expanded the use of its virtual CFO to help them forecast financially, but they have engaged marketing professionals and grown from the knowledge gained from business coaches and groups.

Administrative support is next on her hit list. This, Rebecca says, is so she can concentrate more on the importance of being there for their customers, guiding them through their build journey and ensuring their every need is met and exceeded – what she believes is her true talent.

While learning to accept help, Rebecca is also passionate about giving help to others. In a ‘paying it forward’ way, she wants to give to her contemporaries in the residential building industry, especially during our ever-changing COVID-19 landscape. From staying up all night to write newsletters, engaging in videos and webinars, creating support groups and providing suites of solutions they can use in their own business, her aim is to be part of creating a strong industry, where work sites are efficient, trades are taken care of and the end results are exceptional in standard. A ‘stronger together’ mentality.

‘Some may ask, why am I helping my competitors? But I don’t see them as competitors. In my opinion people in this industry don’t just want to make money, they want to do better,’ she says. ‘When you walk into a room and people are brave and honest enough to share the challenges they have with their business, there are others in the room who are going through exactly the same thing. Why wouldn’t I want to help them and offer up the advice that worked for us?’

Rebecca’s eagerness to help others though is as much about what she has learnt about the importance of personal wellbeing as it is to do with learnt business savvy. With the physical challenges post-accident came the emotional ones, resulting in depression, anxiety and PTSD, on top of chronic panic pain and the constant rounds of medical appointments.

Balancing it all, she admits is a work in progress, but every day she takes another step forward in confidence.

‘In the last 12 months I have learnt so much,’ she says. ‘I have not only started to talk publicly about my story and the things that I struggle with, I have also taught myself to prioritise my own care. I meditate, I journal and I make sure I diarise quality time with my family and be less hard on myself. Finally!’

Not surprisingly, her Business Partner award has also come as a lovely pinnacle and reward for her growth, honesty and humility.

And something makes us all believe not only will Elite and Rebecca continue to grow, her positivity and strength will shine a light on everyone she comes into contact with. Some might say that is the real miracle in her story.

Elite Building Services has built a reputation on quality, trust and transparency, which is underpinned by their mantra ‘bringing people home’

You might also like:

Design Inspiration Sustainability Kitchens Business and digital
Making a splash
Daniel Ferretti and Theresa Leonardos run ISPS Innovation, a one-of-a-kind bespoke kitchen and cabinetry establishment that embraces sustainability, craftsmanship and entrepreneurialism.
Jun 24
4 min
Read full article $vuetify.icons.faArrowRight
Apprentice Awards Business plans People
It all starts here
When Crew Built launched in 2021, the passionate team had a combined industry experience of more than four decades. So, what made them stand out to win the 2024 HIA Australian Start-Up Business Award?
Jun 24
3 min
Read full article $vuetify.icons.faArrowRight
In Focus Planning Development Approval (DA)
It's now or never
Genuine planning reform is critically needed as development plays a vital role in the Australian economy and shapes our way of living
Jun 24
4 min
Read full article $vuetify.icons.faArrowRight
National Construction Code 2025 National Construction Code (NCC) In Focus
Time to re-charge for NCC 2025
As the dust settles on the National Construction Code 2022 changes, we explore the latest proposed amendments reshaping Australia’s building landscape. From energy efficiency and electrification to condensation and waterproofing r...
Jun 24
4 mins
Read full article $vuetify.icons.faArrowRight
Awards Inspiration Residential Projects
An opulent oasis
Constructed with a clear vision and intentionality, Oasis Cronulla is all about luxury, location and an elevated lifestyle. As a result, this outstanding development won both the 2024 HIA Australian Apartment of the Year and 2024 ...
Jun 24
4 mins
Read full article $vuetify.icons.faArrowRight
Awards Inspiration Residential Projects
Into the Horizon
The 2024 HIA-CSR Australian Home of the Year, named ‘Horizon’ for its endless views, is a symphony of bold asymmetric lines, crisply articulated in off-form concrete, steel and glass.
May 24
4 mins
Read full article $vuetify.icons.faArrowRight
President's report Strategic planning
Gold Coast and Northern Rivers Chair's report
As Committee Chair, I reflect on housing excellence, advocacy, and industry growth, highlighting the region's commitment to skill development and community engagement.
May 24
2 mins
Read full article $vuetify.icons.faArrowRight
President's report Construction Awards
Hunter President's report
Two Hunter members were recently acknowledged for their significant contribution to our industry, members, and HIA.
Apr 24
2 min
Read full article $vuetify.icons.faArrowRight
Apprentice Building Women Kitchens People
Be the good
A passionate perfectionist, Kristy Francis of Lathams Kitchens is embarking on her 25th year in the building industry. An integral part of several HIA committees, she reveals her talent and what keeps her motivated.
Apr 24
4 min
Read full article $vuetify.icons.faArrowRight
President's report Safety Construction
WA President's report
Although the year has started at a positive pace, we continue to face population growth, increasing demand and labour shortages.
Apr 24
2 min
Read full article $vuetify.icons.faArrowRight
Awards Business and digital Payment Trends
Resources - autumn 2024
Looking for technical information or design inspiration? Here are the latest tools to narrow your search and advance your knowledge.
Apr 24
2 min
Read full article $vuetify.icons.faArrowRight
Awards Construction Inspiration People
From the torrent
Lismore builder and businessman Joel Jensen experienced the catastrophic floods in summer 2022, but his close bond with the community left a lasting effect.
Apr 24
4 min
Read full article $vuetify.icons.faArrowRight