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Managing online reviews as a business
Online reviews and comments on your social media pages can have a big impact on your business. Positive reviews can land new customers. Negative reviews can cause damage and deter consumers from using your product or service.
Learn how to effectively manage the online conversation with this handy resource that outlines the do’s and don’ts of social media and online review sites. Identify fake reviews, respond correctly and discover the options available under Australian law to handle disparaging reviews or comments.
Get the lowdown on social media commentary, how to handle things on a day-to-day basis and when to escalate an issue.
Access this resource now
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Who is it for?
Building Professionals
Small business owners.
What does it include?
- How to spot fake reviews
- What you should do if a fake review is published about your business
- Reporting fake reviews to a government authority
- Incentives for reviews
- Banning customers for negative reviews
- Managing your Facebook and X business social media accounts.