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This policy describes how we collect, use and manage this personal information.
This policy applies to all HIA products and services, including our website. By providing your personal information to HIA, you consent to the use, storage and disclosure of such personal information in accordance with this policy.
All HIA employees, consultants, contractors and other persons who collect and handle personal information must observe and comply with this policy.
HIA collects information from you in the course of your use of HIA’s products, services and website and to the extent it is reasonably necessary for us to carry out or undertake one or more of our functions or activities.
The type of information that we collect and hold may depend on your relationship with us.
HIA collects personal information in a number of ways including when persons:
As HIA’s products, services and website change and evolve over time, this is not an exhaustive list of the circumstances under which HIA may collect personal information.
While some of the information collected by HIA is required for membership or as part of our business activities and services, other information may be voluntarily given by the individual.
The type of personal information that HIA may collect could include, but is not limited to, the following:
HIA will not ordinarily ask you to provide sensitive information. However some information held by HIA may fall within the definition of ‘sensitive information’. In such circumstances, we will only collect sensitive information in circumstances where:
HIA may use and disclose your personal information for the primary purpose for which it is collected, for reasonably expected, incidental or related secondary purposes and in other circumstances authorised by law.
The following is a non-exhaustive list of some primary and secondary purposes for which HIA may use and disclose personal information:
Subject to the requirements of the APP, if you would reasonably expect the information to be used or disclosed for another purpose, HIA may also use or disclose it for that purpose.
HIA may disclose personal information to third parties, from time to time, to assist us in conducting our business, including to:
HIA, occasionally receives requests from other organisations to send information to our members or customers. If we consider that this information is of relevance, our general policy is to send this information directly to our members or customers on behalf of those organisations. On occasion, it may however be more appropriate for these organisations to directly contact our members or customers.
We may seek your consent to disclose your personal information to other organisations in some circumstances, depending on the purpose for which we collect that information and our understanding of your reasonable expectations in respect to our use of that information.
HIA will not disclose your personal information to third parties for payment, profit or advantage without your consent.
HIA may use non-sensitive personal information you gave us for the purpose of promoting and marketing our business, services and/or products to you if:
HIA will not send you unsolicited commercial electronic messages in contravention of the Spam Act. We will not contact you to promote or market our business or services and/or products if you requested us not to.
We may request our related parties to contact you about services and/or products that may be of interest to you.
We may use the services of certain third party service providers and contractors which may have offices or other operations outside of Australia. As a result, some personal information may be disclosed to overseas recipients in the course of our ordinary business operations including for the purposes of data storage and management.
HIA may collect, and you consent to us collecting, information relating to you, such as data relating to your activity on our website and/or social media platforms.
Cookies are small text files that are placed on your computer or other web-accessing device by HIA’s website that allow to recognise and maintain your preferences when returning to our website.
Cookie technology collects ‘clickstream’ data, which does not include personally identifiable information, but which reflects your activities on our website.
You may delete cookies in your browser or instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
HIA may use third party analytics tools (‘Analytics’) to help measure traffic, usage trends and online behaviour. Analytics collect information such as your IP address, type of device, operating system, referring URLs, date and time of page visits, and which pages you visit the most.
The analytics used by HIA may include, but are not limited to Google Analytics, Facebook Analysis and Adobe Analytics. These providers will have their own privacy policies.
We may establish relationships with business partners and sponsors that allow visitors to the HIA website to link directly to sites operated by these partners.
Some of these sites may be ‘co-branded’ with HIA’s logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Policy will apply to any personal information we obtain in this manner.
We are not responsible or liable for the content or practices of web sites operated by third parties that are linked to our sites. Unless expressly advised, HIA does not endorse, approve or recommend the services or products provided on third party websites.
HIA is committed to ensuring that the personal information we collect is secure.
In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and operational procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We use a database management system to store most of the personal information and it contains security features, such as encryption, firewall and anti-virus, to ensure the protection and integrity of our data.
We however cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at the users own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you the personal information we collect will not be disclosed in a manner that is inconsistent with this policy.
If you make payment to HIA via credit card authorisation or direct debit arrangements, HIA uses third party payment gateways, such as Braintree, to process your payment. These payment gateways temporarily store your credit card/ direct debit data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
You may request access to your personal information that we hold and we will:
We may refuse to allow you access to your personal information if we are not required to do so under the APP.
You may request to correct your personal information that we hold and we will update your personal information so that it is up-to-date, accurate, complete, relevant and not misleading.
HIA Members may change their details online on our website.
If you believe we have breached the APP or a registered Australian Privacy Principles Code, you may lodge a complaint as follows:
HIA sometimes collect data that, in and itself, does not directly identify you.
We may collect, use, disclose and transfer aggregated or non-personally identifiable information for any purpose including to show trends about the use of our services, for data analysis, economic and industry research and reporting and commercial purposes.
This policy does not apply to the use or disclosure of information contained in Employee Records where it is directly related to the employment relationship of current and former HIA employees.
If you are providing personal information to us relating to a third party, you confirm that you have the consent of the third party to share such personal information with us, and that you have made the information in this policy available to that third party.
HIA will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals if HIA has a ‘data breach’ within the meaning of the Act.
HIA may amend this policy from time to time. The amended policy will be published on this website.
Any changes will be effective as of the date they are published, unless the policy provides for a later date.
HIA has been proudly representing the Australian housing industry and our members for over seventy-five years.
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