{{ propApi.closeIcon }}
Our industry
Our industry $vuetify.icons.faArrowRight
Housing industry insights Economics Data & forecasts Tailored research and analysis Advocacy & policy Advocacy Policy priorities Position statements Submissions News and inspiration Industry news Member alerts Media releases HOUSING Online
Business support
Business support $vuetify.icons.faArrowRight
Become an apprentice host Hire an apprentice Why host a HIA apprentice? Apprentice partner program Builder & manufacturer program Industry insurance Construction legal expenses insurance Construction works insurance Home warranty insurance Tradies & tool insurance Planning & safety solutions Building & planning services HIA SafeScan Safe Work Method Statements (SWMS) Solutions for your business Contracts Online HIA Tradepass Advertise jobs Trusted support & guidance Contracts & compliance support Professional services Industrial relations Member savings Toyota vehicles The Good Guys Commercial Fuel savings See all
Resources & advice
Resources & advice $vuetify.icons.faArrowRight
Building it right Building codes Australian standards Getting it right on site See all Building materials & products Concrete, bricks & walls Getting products approved Use the right products for the job See all Managing your business Dealing with contracts Handling disputes Managing your employees See all Managing your safety Falls from heights Safety rules Working with silica See all Building your business Growing your business Maintaining your business See all Other subjects COVID-19 Getting approval to build Sustainable homes See all
Careers & learning
Careers & learning $vuetify.icons.faArrowRight
A rewarding career Become an apprentice Apprenticeships on offer Frequently asked questions Study with us Find a course to suit you Qualification courses Learning on demand A job in the industry Get your builder's licence Continuing Professional Development (CPD) Find jobs
HIA community
HIA community $vuetify.icons.faArrowRight
Join HIA Sign me up How do I become a member? What's in it for me? Mates rates Get involved Become an award judge Join a committee Partner with us Our initiatives HIA Building Women GreenSmart Kitchen, bathroom and design hub Get to know us Our members Our people Our partners Support for you Charitable Foundation Mental health program
Awards & events
Awards & events $vuetify.icons.faArrowRight
Awards Awards program People & Business Awards GreenSmart Australian Housing Awards Awards winners Regional Award winners Australian Housing Award winners 2024 Australian Home of the Year Enter online Industry events Events in the next month Economic outlook National Conference Events calendar
HIA products
HIA products $vuetify.icons.faArrowRight
Shop @ HIA Digital Australian Standards Contracts Online Shipping & delivery Purchasing T&Cs See all Products Purchase NCC 2022 Building codes & standards Economic reports Hard copy contracts Guides & manuals
About Contact Newsroom
$vuetify.icons.faMapMarker Set my location Use the field below to update your location
Change location
{{propApi.text}} {{region}} Change location
{{propApi.successMessage}} {{region}} Change location

$vuetify.icons.faPhone1300 650 620

Excellence in Service Award (Kitchens & Bathrooms)

{{ tag.label }} {{ tag.label }} $vuetify.icons.faTimes

This award recognises outstanding client service and excellence in all areas of customer satisfaction by a kitchen and bathroom designer, cabinet maker or manufacturer/installer.


Housing and Kitchen & Bathroom Awards



Winner in this category is recognised locally and do not progress to the Australian Housing Awards.


  1. An employee of a kitchen and bathroom installer or manufacturer/installer in a design department must enter in conjunction with their employer under the financial HIA membership.
  2. For designers, the entrant must be a financial member of HIA under their name/company with the registered ABN matching.
  3. Design teams within larger organisations cannot enter this award independently of their organisation.
  4. Entrants must exclusively install kitchens and/or bathrooms.
  5. Builders can enter the Excellence in Service – Housing category in the Housing Awards.

Judging Criteria and Process

This award will be judged according to the response of an independent survey administered by HIA.

Entrant’s clients will be asked to judge the following:

  • Company participation in the design process
  • Ease of communication and service. (Prior to commencement of project)
  • Professionalism of supervision from project installation to completion
  • Communication throughout the project
  • Quality of workmanship throughout finished product
  • Responsiveness to changes throughout project
  • Did the project completion time meet with your expectations?
  • Quality of service after completion of the project
  • Value of money for the project installed
  • Did the final installed product meet expectations?

A minimum of 25 per cent of the distributed surveys must be returned.

HIA urge entrants to make direct contact with their clients to encourage the return of client surveys.

HIA will advise entrants of:

  • The date of their survey distribution
  • The percentage return rate of client surveys two weeks prior to surveys being due back to HIA.


  1. HIA will provide the entrant with their total average score after the announcement of the awards only if requested in writing by the entrant.
  2. HIA will distribute the survey form via email once using the contact details provided in the client list once, followed by one reminder email. Hard copy surveys will not be sent.
  3. HIA cannot advise entrants of their percentage return rate after their initial two week notification. No further correspondence will be entered into.
  4. HIA will not disclose which clients have and have not responded.
  5. HIA cannot alter any lists once the survey process has commenced. Any requested changes prior to the commencement of the survey process must be made in writing (via email) to HIA Events and are subject to approval.


Eligible Projects and Customers

  • Any projects that have been completed/installed for the company, employees of the company, contractors or family members should be highlighted in the list and will not be included in the survey process however these projects may be included in the total number of completions per annum.
  • To ensure the entrant and HIA do not breach the Privacy Act, the entrant must provide HIA with full client details. The entrant warrants they are authorised to disclose their client’s details to HIA for the purpose of carrying out this survey.

All of the above information, staff/team photo and an electronic copy of company logo are to be submitted to HIA by the Awards close of entry date.

Competition area by postcode

Entries are submitted into the regional awards based on the geographical location of each project:

Great Southern Awards

6306 to 6397, 6429 to 6452

HIA-CSR Australian Housing Awards

Celebrate the highest level of achievement for the "best of the best" in the residential building industry across Australia.

Tell me more $vuetify.icons.faArrowRight

Professional Builder/Renovator Awards

Highly-prized recognition within the industry for extensive business and financial management practices.

Tell me more $vuetify.icons.faArrowRight

Greensmart Awards

Celebrating sustainably-built homes, new products and GreenSmart Professionals. Gain recognition for your sustainability building practices.

Tell me more $vuetify.icons.faArrowRight

Apprentice Awards

HIA host the Annual Apprentice Awards to recognise and inspire the next generation of apprentices for the construction industry.

Tell me more $vuetify.icons.faArrowRight

HIA Apprentice Host Trainer Award

Putting the spotlight on apprentice hosts and the important contribution they make for Australian apprentices.

Tell me more $vuetify.icons.faArrowRight

People & Business Awards

Recognise businesses and stand-out individuals in the residential building industry who are pushing the boundaries with workmanship, aspirations, and superior business and customer management.

Tell me more $vuetify.icons.faArrowRight