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Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Help Centre

We're here to help. This is your first port of call whenever you need assistance with using our products and services or even the simplest enquiry.

Search frequently asked questions
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Tradepass questions

What is Tradepass for Builders?
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HIA Tradepass is a simple, easy to use online system that can help you manage your contractors’ business information and documentation. Tradepass gives you peace of mind knowing your contractors’ businesses have been reviewed by industry experts.
What does Tradepass cost?
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Tradepass is an annual subscription product and service.

View Builder Access and Builder Contractor Connection fees at Tradepass Builder.

View Contractor Profile fees at Tradepass Contractor.

Does my business need an account to access Tradepass?
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You can access Tradepass Builder Dashboards and Tradepass Contractor Portals via MyHIA

You may have an existing HIA member or non-member login which is linked to your Tradepass Builder Dashboard and/or Contractor Profile. If you are new to Tradepass, you can create a new hia.com.au login to register for Tradepass.

I need help with Tradepass, who do I contact?
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The HIA Tradepass Team are dedicated to supporting your business to manage compliance and mitigate risk.

Contact us on 1300 650 620 or email hiatradepass@hia.com.au.

I received a Tradepass New Builder Invitation email. What do I do?
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This is a Builder/Principal Contractor requesting to view your existing Tradepass Contractor Profile. You can approve/decline this request within your Tradepass Contractor Portal under Invitation Requests.  


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