{{ propApi.closeIcon }}
Our industry
Our industry $vuetify.icons.faArrowRight
Housing industry insights Economics Insights Data & forecasts Tailored research and analysis Advocacy & policy Advocacy Policy priorities Position statements Submissions News and inspiration Industry news Member alerts Media releases HOUSING Online
Business support
Business support $vuetify.icons.faArrowRight
Become an apprentice host Hire an apprentice Why host a HIA apprentice? Apprentice partner program Builder & manufacturer program Industry insurance Construction legal expenses insurance Construction works insurance Home warranty insurance Tradies & tool insurance Member perks Toyota vehicles The Good Guys Commercial Fuel savings See all Planning & safety solutions Building & planning services Safe Work Method Statements (SWMS) Solutions for your business Contracts Online Advertise jobs Trusted support & guidance Contracts & compliance support Industrial relations
Resources & advice
Resources & advice $vuetify.icons.faArrowRight
Building it right Building codes Australian standards Getting it right on site See all Building materials & products Concrete, bricks & walls Getting products approved Use the right products for the job See all Managing your business Dealing with contracts Handling disputes Managing your employees See all Managing your safety Safety rules Working with silica See all Building your business Growing your business Maintaining your business See all Other subjects Getting approval to build Sustainable homes See all
Careers & learning
Careers & learning $vuetify.icons.faArrowRight
A rewarding career Become an apprentice Apprenticeships on offer Frequently asked questions Study with us Find a course to suit you Qualification courses Learning on demand A job in the industry Get your builder's licence Continuing Professional Development (CPD) Find jobs
HIA community
HIA community $vuetify.icons.faArrowRight
Join HIA Sign me up How do I become a member? What's in it for me? Mates rates Get involved Become an award judge Join a committee Partner with us Our initiatives HIA Building Women GreenSmart Kitchen, bathroom and design hub Get to know us Our members Our people Our partners Support for you Charitable Foundation Mental health program
Awards & events
Awards & events $vuetify.icons.faArrowRight
Awards Awards program People & Business Awards GreenSmart Australian Housing Awards Awards winners Regional Award winners Australian Housing Award winners 2024 Australian Home of the Year Enter online Industry events Events in the next month Economic outlook National Conference Events calendar
HIA shop
HIA shop $vuetify.icons.faArrowRight
Most popular products National Construction Code Vol 1 & 2 Waterproofing wet areas AS 3740:2021 HIA Guide to Waterproofing HIA Guide to NCC Livable Housing Provisions Top categories Building codes & standards Contracts & documents Guides & manuals Safety products Signage For your business Contracts Online Digital Australian Standards Digital Resource Library Forecasts & data
About Contact Newsroom
$vuetify.icons.faMapMarker Set my location Use the field below to update your location
Change location
{{propApi.text}} {{region}} Change location
{{propApi.successMessage}} {{region}} Change location

$vuetify.icons.faPhone1300 650 620

Refunds and appeals

For written cancellations received greater than five business days before the training course start date, we will refund all monies paid for that enrolment & vice versa.

Refunds and appeals

For written cancellations received greater than five business days before the training course start date, we will refund all monies paid for that enrolment & vice versa.

How do I get a refund or make an appeal?


Before the start date

For written cancellations received greater than five business days before the course start date, we will refund all monies paid for that enrolment.

For written cancellations received less than five business days before the course start date, no refund will be given.

Once training has started

Once the course has started we will only refund monies in exceptional circumstances. Requests for a refund must be made in writing to the Training Manager.

Postponed courses

If we postpone a course you have paid for to an alternative start date you will receive a refund for that course or be offered an opportunity to transfer to the next available course.


If we cancel any part of your training, you will not be liable for costs associated with that portion of the training. You will be provided with a Statement of Attainment for all completed units of competency and offered the opportunity to re-enrol with us or another RTO with full recognition of that statement.

In the event that a participant disputes the outcome of an application for refund – the participant may utilise the complaints process, as outlined in the HIA Participant Handbook to seek resolution of their complaint.

Assessment appeals

If you wish to lodge an appeal, see our appeals policy. Please send the assessment appeals form to the Regional Training Manager c/o your local Regional HIA Office.

Participant complaints

If you wish to lodge a complaint, see our complaints policy. Please send the complaints form to the Regional Training Manager c/o your local Regional HIA Office.

Whether it's a Cert IV to become a builder or just building your career, HIA have a course to suit you. 

Find a course CPC40320 Certificate IV in Building Project Support (Estimator) CPC40320 Certificate IV in Building Project Support (Contract Administrator) Building Work Contractor's Licence in South Australia CPC40120 Certificate IV in Building and Construction (Building) CPC30220 Certificate III in Carpentry CPC50220 Diploma of Building and Construction (Building) NCC 2022 Energy and Condensation Resilience: Building a Business That Lasts Building Better Business Relationships Bushfire Regulations and Construction Introduction to Marketing Managing the Silica Risk Operating a Business 10830NAT Prevent Crystalline Silica Exposure Trade Contractors Licensing in Queensland Asbestos Awareness Bushfire Regulations and Construction Essential Elements of Roof Framing Trusses in South Australia Effective Team Communication Estimating and Quoting Financial and Budgeting Skills GreenSmart® Professional NCC 2022: Condensation Management NCC 2022: AS1684 Timber Framing Changes NCC 2022: Volume One Changes NCC 2022: 7 Star Energy Efficiency NCC 2022: Cladding, Glazing, Fire Safety and Masonry Amendments NCC 2022: Livable Housing NCC 2022: Volume Two and Housing Provisions NCC 2022: Waterproofing Changes Negotiation and Conflict Management Skills Silica Awareness Timber Framing Code Understanding HIA Building Contracts Understanding the Timber Framing Code Waterproofing Wet Areas - What, Where and How Wet Area Waterproofing in New South Wales Low-rise Site Supervisor in Queensland Provide CPR Provide First Aid Continuing Professional Development Government subsidised courses and training Registered Training Organisation Why study with HIA?

Got any questions?

If you're still looking for more information on training, give us a call or hit enquire now and we'll get back to you.

1300 650 620

Enquire now

Learner Handbook

Government subsidised funding