{{ propApi.closeIcon }}
Our industry
Our industry $vuetify.icons.faArrowRight
Economic research & forecasting Economics Housing outlook Tailored market research Economic reports & data Inspiring Australia's building professionals Business & digital Products & innovation Projects HOUSING Online The only place to get your industry news Media releases Member alerts Submissions See all
Business support
Business support $vuetify.icons.faArrowRight
Become an apprentice host Hire an apprentice Why host a HIA apprentice? Apprentice partner program Builder & manufacturer program Industry insurance Construction legal expenses insurance Construction works insurance Home warranty insurance Tradies & tool insurance Planning & safety solutions Building & planning services How can safety solutions help you? Independent site inspections Solutions for your business Contracts Online HIA Tradepass HIA SafeScan Advertise jobs Trusted support & guidance Contracts & compliance support Professional services Industrial relations Member savings Toyota vehicles Fuel savings Handy pay See all
Resources & advice
Resources & advice $vuetify.icons.faArrowRight
Building it right Building codes Australian standards Getting it right on site See all Building materials & products Concrete, bricks & walls Getting products approved Use the right products for the job See all Managing your business Dealing with contracts Handling disputes Managing your employees See all Managing your safety Falls from heights Safety rules Working with silica See all Building your business Growing your business Maintaining your business See all Other subjects COVID-19 Getting approval to build Sustainable homes See all
Careers & learning
Careers & learning $vuetify.icons.faArrowRight
A rewarding career Become an apprentice Apprenticeships on offer Frequently asked questions Study with us Find a course to suit you Qualification courses Learning on demand A job in the industry Get your builder's licence Continuing Professional Development (CPD) Find jobs
HIA community
HIA community $vuetify.icons.faArrowRight
Join HIA Sign me up How do I become a member? What's in it for me? Mates rates Get involved Become an award judge Join a committee Partner with us Our initiatives GreenSmart Kitchen, bathroom and design hub Get to know us Our members Our people Our partners Support for you Charitable Foundation Mental health program
Awards & events
Awards & events $vuetify.icons.faArrowRight
Awards Awards program People & Business Awards GreenSmart Australian Housing Awards Awards winners Regional Award winners Australian Housing Award winners 2023 Australian Home of the Year Enter online Industry events Events in the next month Economic outlook National Conference Events calendar
HIA products
HIA products $vuetify.icons.faArrowRight
Shop @ HIA Digital Australian Standards Contracts Online Shipping & delivery Purchasing T&Cs See all Products Purchase NCC 2022 Building codes & standards Economic reports Hard copy contracts Guides & manuals
About Contact Newsroom
$vuetify.icons.faMapMarker Set my location Use the field below to update your location
Change location
{{propApi.text}} {{region}} Change location
{{propApi.successMessage}} {{region}} Change location

$vuetify.icons.faPhone1300 650 620

Refunds and appeals

For written cancellations received greater than five business days before the course start date, we will refund all monies paid for that enrolment & vice versa.

Refunds and appeals

For written cancellations received greater than five business days before the course start date, we will refund all monies paid for that enrolment & vice versa.

How do I get a refund or make an appeal?


Before the start date

For written cancellations received greater than five business days before the course start date, we will refund all monies paid for that enrolment.

For written cancellations received less than five business days before the course start date, no refund will be given.

Once training has started

Once the course has started we will only refund monies in exceptional circumstances. Requests for a refund must be made in writing to the Training Manager.

Postponed courses

If we postpone a course you have paid for to an alternative start date you will receive a refund for that course or be offered an opportunity to transfer to the next available course.


If we cancel any part of your training, you will not be liable for costs associated with that portion of the training. You will be provided with a Statement of Attainment for all completed units of competency and offered the opportunity to re-enrol with us or another RTO with full recognition of that statement.

In the event that a participant disputes the outcome of an application for refund – the participant may utilise the complaints process, as outlined in the HIA Participant Handbook to seek resolution of their complaint.

Assessment appeals

If you wish to lodge an appeal, see our appeals policy. Please send the assessment appeals form to the Regional Training Manager c/o your local Regional HIA Office.

Participant complaints

If you wish to lodge a complaint, see our complaints policy. Please send the complaints form to the Regional Training Manager c/o your local Regional HIA Office.

Whether it's a Cert IV to become a builder or just building your career, HIA have a course to suit you. 

Find a course CPC40320 Certificate IV in Building Project Support (Estimator) CPC40320 Certificate IV in Building Project Support (Contract Administrator) Building Work Contractor's Licence CPC40120 Certificate IV in Building and Construction (Building) CPC30220 Certificate III in Carpentry CPC50220 Diploma of Building and Construction (Building) NCC 2022 Energy and Condensation Resilience: Building a Business That Lasts Building Better Business Relationships Bushfire Regulations and Construction Introduction to Marketing Managing the Silica Risk Operating a Business 10830NAT Prevent Crystalline Silica Exposure Trade Contractors Licensing QLD Asbestos Awareness NCC 2022: Volume One Changes Bushfire Regulations and Construction Essential Elements of Roof Framing Trusses SA Effective Team Communication Estimating and Quoting Financial and Budgeting Skills GreenSmart® Professional NCC 2022: 7 Star Energy Efficiency NCC 2022: Cladding, Glazing, Fire Safety and Masonry Amendments NCC 2022: Livable Housing NCC 2022: Volume Two and Housing Provisions NCC 2022: Waterproofing Changes Negotiation and Conflict Management Skills Silica Awareness Understanding HIA Building Contracts Understanding the Timber Framing Code Waterproofing External Waterproofing Wet Areas Wet Area Waterproofing Wall and Floor Tiling Systems Low-rise Site Supervisor QLD Provide First Aid Learning on demand How to apply for a NSW builder's licence - Webinar How to apply for a QLD builders licence - webinar Continuing Professional Development Government subsidised courses and training Registered Training Organisation Why study with HIA? Refunds and appeals

Got any questions?

If you're still looking for more information on training, give us a call or hit enquire now and we'll get back to you.

1300 650 620

Enquire now

Learner Handbook

Government subsidised funding